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How to change billing address?

New Here ,
May 09, 2020

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In the profile there is no option to change the billing address. Is it derived from elsewhere? Any advice highly appreciated.

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Correct answer by pixxxelschubser | Most Valuable Participant

Hi @Kaakki,

This answer comes from another thread - but for a similar problem:

You will have to talk to customer support.


This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.


Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html


You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.


This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.


Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.


You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.


Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.


Best regards

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Activation billing and install

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How to change billing address?

New Here ,
May 09, 2020

Copy link to clipboard

Copied

In the profile there is no option to change the billing address. Is it derived from elsewhere? Any advice highly appreciated.

Most Valuable Participant
Correct answer by pixxxelschubser | Most Valuable Participant

Hi @Kaakki,

This answer comes from another thread - but for a similar problem:

You will have to talk to customer support.


This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.


Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html


You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.


This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.


Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.


You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.


Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.


Best regards

TOPICS
Activation billing and install

Views

560

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 09, 2020 0
Most Valuable Participant ,
May 09, 2020

Copy link to clipboard

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Hi @Kaakki,

This answer comes from another thread - but for a similar problem:

You will have to talk to customer support.


This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.


Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html


You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.


This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.


Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.


You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.


Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.


Best regards

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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