I can no longer copy artboards in illustrator

Explorer ,
Oct 28, 2017 Oct 28, 2017

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I can usually select the artboard, hold ALT, and then simply drag it over to make a copy of the artboard and contents, but today all the sudden this does not work in any of my files. Now when I try to do the same thing it just gives me a blank artboard without the contents. Any ideas how to fix it?

Thanks!

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Adobe Community Professional ,
Oct 28, 2017 Oct 28, 2017

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Click the button "Move artwork with artboard"

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Explorer ,
Oct 29, 2017 Oct 29, 2017

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This option was already selected

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Adobe Employee ,
Oct 29, 2017 Oct 29, 2017

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gtk123 Please contact Adobe support. Since this is not reproducible at our end we can only guess the reason. Adobe support will be able to look into your machine and look for possibilities like corrupt preference, interference from some third party plugin etc

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Explorer ,
Oct 29, 2017 Oct 29, 2017

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Unfortunately, I have had much better luck asking for help on forums than getting help from Adobe on many issues.

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Adobe Community Professional ,
Oct 29, 2017 Oct 29, 2017

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gtk123  schrieb

Unfortunately, I have had much better luck asking for help on forums than getting help from Adobe on many issues.

Please contact them.

They can log into your computer to check things, which we can't.

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Oct 30, 2017 Oct 30, 2017

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Hi gtk123,

As suggested above, this seems to be a unique issue and the best way to get it fixed would be a one on one troubleshooting. Here's a link you can check for contacting the support: Contact Support

Regards,

Om

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Explorer ,
Nov 20, 2017 Nov 20, 2017

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Iam experiencing the same issue.
Did you ever manage to figure out a solution for this?

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Explorer ,
Nov 20, 2017 Nov 20, 2017

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Very odd but it just started working again the next day. Possibly just

opening and closing the program or shutting down computer helped?

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New Here ,
May 26, 2020 May 26, 2020

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I am surprised to learn that this discussion was from 2017, because I have also just begun experiencing this exact same issue! Still no solution or ability to reproduce the issue, Adobe?

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of Illustrator and OS? Does it happen with a specific document or all?

We'd also appreciate if you can share a small video of this workflow so that we can understand your issue better and help accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Contributor ,
Aug 24, 2020 Aug 24, 2020

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I'm having this issue with Illustrator 2020 24.2.3 on macOS 10.13.6: https://share.getcloudapp.com/Blu5DNrr (video screencast)

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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I just had this issue. Could copy artboards, but the content wouldn't follow...

 

I deleted my preferences file from the preferences main menu. Restarted. Worked like it should again. 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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How did you delete your preference file? I'm on a windows computer currently, I feel like I could find this easier when I was on my Mac! Thanks!

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Rather than deleting it, rename the preferences folder.

Can be found in the following location: http://vektorgarten.de/illustrator-settings.html

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