I can't open my illustrator or create any flies.. using creative cloud for the first time.

New Here ,
Mar 01, 2021 Mar 01, 2021

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just got Adobe CC... Illustrtor is not allowing me to create a new file.. the icons for different file sizes dont work...

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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So you click on the icons and then?

 

Which system?

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. Please try resetting preferences of the app & see if it helps.

Additionally, you may enable the Use Legacy "New Document" Interface under Preferences > General. Hope it helps.

 

Regards,

Ashutosh

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