i can't open the illustrator

[hkay123]

i am a student i  am using illustrator and its 7 day trial whenever i open it ,it say initializing plug ins  illustator.exe it loads and just close 

[Monika Gause · Accepted solution]

You could try if you can reach Customer Care so they can take a look into your system:

https://helpx.adobe.com/contact.html