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I can't zoom in/out using my touch pad on macbook pro. I need help...

New Here ,
Sep 10, 2014

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I have a macbook pro and I have the latest update on illustrator. Until today, I have never had a problem with zooming in/out using my touch pad. Please advise, I understand that this was an issue once before approximately a year ago. Thank you.

Erik

I just fixed it thank you! All I did was restart my computer.. must of been a Mac thing.

Sent from my iPhone

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I can't zoom in/out using my touch pad on macbook pro. I need help...

New Here ,
Sep 10, 2014

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I have a macbook pro and I have the latest update on illustrator. Until today, I have never had a problem with zooming in/out using my touch pad. Please advise, I understand that this was an issue once before approximately a year ago. Thank you.

Erik

I just fixed it thank you! All I did was restart my computer.. must of been a Mac thing.

Sent from my iPhone

TOPICS
Performance, Tools

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32.5K

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Sep 10, 2014 0
Adobe Employee ,
Sep 10, 2014

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Hi,

It could be the reason of corrupted preferences or may be the update . You did not mention which version of Illustrator you are using. You can try trashing the preferences of Illustrator.

Recreating preferences:

Open Finder and on the top Left you will see option Go.

Click on Go and Go to Folder and type "~/Library" without the quotation marks.

Click on the "Go" button to reveal your "Library" folder and locate the "Preferences" folder that contains your Illustrator settings folder.

Rename Illustrator settings folder to old Illustrator settings.


** Path for preferences folder:

/Users/<youruserprofilename>/Library/Preferences/Adobe Illustrator (version) Settings

Useful link:

Access hidden user library files | Mac OS 10.7 and later

Also you can try these links which talks about updates:

Re: Illustrator CC - Trackpad alt+scrolling doesn't work.

Re: What happened to Zoom in CC?

Thanks,

Nikhil Gupta

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Sep 10, 2014 1
New Here ,
Sep 10, 2014

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I just fixed it thank you! All I did was restart my computer.. must of been a Mac thing.

Sent from my iPhone

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Sep 10, 2014 0
Adobe Employee ,
Sep 10, 2014

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Hi,

Good to know that the issue is resolved. May be after the update the restart was pending.

Thanks,

Nikhil Gupta.

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Sep 10, 2014 0
New Here ,
Jan 09, 2019

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I have the same issue with my Mac. So far I have just been restarting my Mac to fix it but I am finding the 2 finger pinch and spread to zoom in and out has stopped working more frequently and I am getting tired of constantly having to restart my Mac every time I want to fix the issue.

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Jan 09, 2019 0
Adobe Community Professional ,
Jan 09, 2019

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Have you trtied the solutions that have been posted already?

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Jan 09, 2019 0
New Here ,
Jan 09, 2019

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I found where my preference files are but it looks like I have 3 different Illustrator preferences folders "adobe illustrator 21 settings", "adobe illustrator 22 settings", "adobe illustrator 23 settings". Do I delete all 3?

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Jan 09, 2019 0
Adobe Community Professional ,
Jan 09, 2019

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jeffg46504252  schrieb

I found where my preference files are but it looks like I have 3 different Illustrator preferences folders "adobe illustrator 21 settings", "adobe illustrator 22 settings", "adobe illustrator 23 settings". Do I delete all 3?

Only the corresponding version.

23 ist the most recent version.

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Jan 09, 2019 0
New Here ,
Jul 18, 2018

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I've been having the same problem here...

I use Illustrator every day in my work, and each day its different. Somedays it works fine, others stop working. Sadly the second its happening more than the first.

Im using a macbook pro 15 - Sierra 10.12.6. And Illustrator 22.1.

I use a Wacom table, don't know if that influences in anything.

Please help!

Thanks!

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Jul 18, 2018 1
New Here ,
Jun 04, 2020

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Yes, this started happening to me too after I got my Wacom table. Now, when I want to use Illustrator or InDesign without the drawing pad, the pinching zoom only works sometimes. Can it be that the Wacom table is confusing the settings? Does anybody understand the root of the problem?

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Jun 04, 2020 0
geo3071 LATEST
New Here ,
Aug 15, 2020

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I found it happening after I started using my Huion drawing tablet.  If I unplug the tablet's USB when not in use, then I don't have the problem with the pinch zoom.  If I leave the USB plugged into my computer, then the pinch zoom stops working.  Hope this helps.

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Aug 15, 2020 0