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I cannot cancel my month on month subscription for illustrator

Aug 31, 2018

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I have tried all the methods mentioned in the earlier posts about subscription cancellation. I do not see a cancel button and my only option to contact Adobe is through the community forum. I have been at this for more than an hour. Please help

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I cannot cancel my month on month subscription for illustrator

Aug 31, 2018

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I have tried all the methods mentioned in the earlier posts about subscription cancellation. I do not see a cancel button and my only option to contact Adobe is through the community forum. I have been at this for more than an hour. Please help

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Most Valuable Participant ,
Aug 31, 2018

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Deepa Anil,

I am afraid you will have to ask Adobe, through a chat without the US office hours,

https://helpx.adobe.com/contact/support.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Aug 31, 2018

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are you logged in with your Adobe ID when you try and go through the cancellation steps?

You should be able to cancel via support-chat as well if needed.

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