I cannot start Illustrator because of a permission issue

New Here ,
Apr 12, 2021 Apr 12, 2021

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I am getting a message saying I have to change the permission settings for the preferences folder. I tried changing them to write and read but the system was telling me I do not have permission to do it. I googled and I found out that I can disable a system setting called CSR. Even though I disabled CSR and change the permissions to read and write, I cannot still start Illustrator. Any help is appreciated.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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This is your own computer or one that is managed by an IT department?

 

Please tell us the system details. Is Illustrator allowed to write to the computer?

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Mine. I am running OS.11.2.3 and as far as I know Illustrator should be able to write to the computer. Sorry no IT guys here, just me.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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On macOS you have to give the application permission to write to the disk. This can be found somewhere in the system setting. Sorry, I don't know where exactly.

 

You could try this as well: https://community.adobe.com/t5/download-install/constant-permission-issues-with-adobe-cc-on-mac/m-p/...

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