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I cant click and drag things in illustrator. It makes a ding sound whenever I try to.

New Here ,
Oct 02, 2020

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Im using Adobe Illustor 2020, and I cannot move objects. Everything is Updated, also to note I am on a school computer so I do not have admin privilages.

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Bug, Performance

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I cant click and drag things in illustrator. It makes a ding sound whenever I try to.

New Here ,
Oct 02, 2020

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Im using Adobe Illustor 2020, and I cannot move objects. Everything is Updated, also to note I am on a school computer so I do not have admin privilages.

TOPICS
Bug, Performance

Views

79

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Oct 02, 2020 0
Adobe Community Professional ,
Oct 02, 2020

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And you are sure that no dialog box is open?

Can you try and click Esc?

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Oct 02, 2020 0
New Here ,
Oct 07, 2020

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I tried clicking Esc but it doesnt do anything.

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 02, 2020

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Have you restarted the computer or resetting the illustrator prefs? 

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Oct 02, 2020 0
New Here ,
Oct 07, 2020

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I've tried restarting the computer but not the preferences, I'm not sure how to do that.

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 07, 2020

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I would rename the folder as described in here

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Oct 07, 2020 0
Adobe Employee ,
Oct 02, 2020

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Hi there,

 

Sorry to hear about this trouble. I agree with Monika, there might be some dialog box which is open and is out of your screen. If you are using a multiple screen system, please check if there is any panel is open. 

 

Let us know if the issue is already resolved or if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

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Oct 02, 2020 0
New Here ,
Oct 07, 2020

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There isnt a dialog box, I tried hitting escape but it doesnt work.

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Oct 07, 2020 0