I cant open Illustrator, its not responding

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May 27, 2021 May 27, 2021

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Bug, How to, Performance, Tools

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Without any system information we can't even begin to guess why it freezes. You need to provide at least soem technical details.

 

Mylenium

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi there,

 

Thanks for reaching out. I agree with @Mylenium. Would you mind sharing the version of the OS & Illustrator? Have you tried resetting the preferences of the app?

You may also try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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