I forgot to unsubscribe my 1 year plan today..

New Here ,
Dec 26, 2020

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I forgot to unsubscribe my 1 year plan today..

and my credit card just approved. 

i don't want extend my plan 1 more year. 

i just want to stop right now. 

but the notice said i should pay almost half of my annual pay for penalty. 

this is not fair. Adobe never noticed the auto extention. 

can i cancel the plan and get my money back? 

i don't want to pay my penalty!

but customer center or chat bot don't answer because today is weekend. 

what should i do? 

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Activation billing and install

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1 Correct Answer

Most Valuable Participant , Dec 26, 2020
Jacob Bugge Most Valuable Participant , Dec 26, 2020
형근,   This is a matter that can hopefully be resolved  by the Adobe Customer service.   You can try a chat here, under Individual: Sign in to contact us, and explain the circumstances:   https://helpx.adobe.com/support.html    

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Most Valuable Participant ,
Dec 26, 2020

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형근,

 

This is a matter that can hopefully be resolved  by the Adobe Customer service.

 

You can try a chat here, under Individual: Sign in to contact us, and explain the circumstances:

 

https://helpx.adobe.com/support.html

 

 

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Adobe Community Professional ,
Dec 26, 2020

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I believe you have a short window of two weeks to cancel after renewal. Go online and cancel. Check your credit card for a refund. (This may take a while.) If it doesn't not show up or the charges continue, contact Adobe Support. 

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