I have a problem when I save the file, I get this problem .. when I choose save as and choose .ai

New Here ,
Jul 17, 2021 Jul 17, 2021

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Please tell us which version and system this is.

Exactly where do you save the file?

Do you use third party plugins?

When was the last time you rebooted the computer?

 

Do you have a printer attached, set up as the default printer and turned on?

 

 

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I have the latest version with the latest update and always when I restart the computer I reset the settings so that the glitch I mentioned earlier does not occur, but when I turn off the computer, the same problem comes back until I do the configuration of the settings 

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I don't have any printer on my computer

 

2021-07-17_191425.png2021-07-17_191451.png

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I save the file to my computer

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Illustrator always checks on a printer when saving files. If it cannot find one, it might act funky.

 

Since this is Windows: you can set up the PDF printer in the system. And make sure you check it after every Windows update, since Microsoft generally messes it up when updating Windows.

 

Does that work?

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I made a printer like this, is that what you mean?

 

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Looks like that is the way. I'm a Mac user

 

https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

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New Here ,
Jul 18, 2021 Jul 18, 2021

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it's working thank you 

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