I have been double charged for the same plan

Community Beginner ,
May 27, 2020

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Good day, 

I have been double charged, at first I ordered the plan and paid through pay pal , it said that it didnt work,

so I paid throught visa card....and now it appeared that I pay for both plans...

I tried to cancel my plan that I pay in visa ...and it doesnt allow me to do so, only plan through paypal...

Plz give an advice how can I cancel the "visa" plan.

Thank you

 

TOPICS
Activation billing and install, Bug, How to, Performance

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2 Correct Answers

Adobe Community Professional , May 27, 2020
Manan Joshi Adobe Community Professional , May 27, 2020
Hello,Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following linkhttps://helpx.adobe.com/contact.htmlMake sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right. Also beware o...

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Adobe Community Professional , May 27, 2020
Monika Gause Adobe Community Professional , May 27, 2020
Have you already tried to contact Customer Care? https://helpx.adobe.com/contact.html (you need to be logged in and at the bottom right there is a chat option)   You will reach Adobe staff there.

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Adobe Community Professional ,
May 27, 2020

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Have you already tried to contact Customer Care?

https://helpx.adobe.com/contact.html

(you need to be logged in and at the bottom right there is a chat option)

 

You will reach Adobe staff there.

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Community Beginner ,
May 27, 2020

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Thank you! I will try that.

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Community Beginner ,
Jan 24, 2021

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Hello, I am signed in, using Chrome, cookies allowed, no chat option. Please how can I contact you? I need help.

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Adobe Community Professional ,
May 27, 2020

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Hello,
Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.

Also beware of answering anyone who sends you a private message. See the following for more information about scammers
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...


-Manan

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Community Beginner ,
May 27, 2020

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Thank you! I will try that.

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Community Beginner ,
Jan 24, 2021

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Hello, I am using Chrome, allowed cookies, signed in, still I cant see any chatting option. Please how can I contact somebody to help me?

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