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I have illustrator installed to my computer, but illustrator drawings does not appear on my computer

Community Beginner ,
Aug 16, 2020

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I have illustrator installed to my computer, but when i send a drawing from illustrator draw through my mobile, I get this message "Send to desktop, please install illustrator to open the file sent from your device". How can I solve this problem? Thanks

 

Correct answer by Heba5E35 | Community Beginner

Finally my problem is solved...

Many thanks for your support

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Draw and design, How to, Sync and storage

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I have illustrator installed to my computer, but illustrator drawings does not appear on my computer

Community Beginner ,
Aug 16, 2020

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I have illustrator installed to my computer, but when i send a drawing from illustrator draw through my mobile, I get this message "Send to desktop, please install illustrator to open the file sent from your device". How can I solve this problem? Thanks

 

Correct answer by Heba5E35 | Community Beginner

Finally my problem is solved...

Many thanks for your support

TOPICS
Draw and design, How to, Sync and storage

Views

62

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Which system and which version is it?

Doyou have Creative Cloud installed on your computer and are you logged in with the same Adobe ID?

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Aug 16, 2020 0
Community Beginner ,
Aug 16, 2020

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It is illustrator CC, and yes, I'm logged in with the same account. Where
can be the problem? thanks

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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It's not quite clear: are you talking about Illustrator Draw?

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Aug 16, 2020 0
Community Beginner ,
Aug 17, 2020

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Yes, I'm talking about illustrator draw.

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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OK.

Can you try and log out of your Adobe ID and the log in again?

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Aug 17, 2020 0
Community Beginner ,
Aug 24, 2020

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Finally my problem is solved...

Many thanks for your support

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Aug 24, 2020 0
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