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I have paid for an illustrator and I do not have access

New Here ,
Jun 05, 2020

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Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

The following link should also help troubleshoot your problem

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

-Manan

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Activation billing and install, Bug

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I have paid for an illustrator and I do not have access

New Here ,
Jun 05, 2020

Copy link to clipboard

Copied

Thank you for help

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

The following link should also help troubleshoot your problem

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

-Manan

Topics

Activation billing and install, Bug

Views

231

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 05, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jun 05, 2020

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The following link should also help troubleshoot your problem

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

-Manan

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