I NEED HELP ASAP

[NoName_]

Since I updated to Illustrator 2021 (Mac), the program just freezes on the loading screen. I have tried uninstalling and reinstalling using the Creative Cloud app. Nothing is working. I need this app for school and it just won't work.

[Monika Gause]

Which system is it?

Did you reset the preferences when updating?

[NoName_ · Accepted solution]

I fixed it thank god! I just had to use the clean tool to take out the corrupted files! Thank you for your help

Get Outlook for iOS

[Monika Gause]

Glad you could solve it and thank you for the feedback.

Can you please mark your own answer as the correct one? Thanks again.