I NEED HELP ASAP

New Here ,
Feb 25, 2021 Feb 25, 2021

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Since I updated to Illustrator 2021 (Mac), the program just freezes on the loading screen. I have tried uninstalling and reinstalling using the Creative Cloud app. Nothing is working. I need this app for school and it just won't work.

 

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Bug, How to, Performance, Sync and storage

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correct answers 1 Correct Answer

New Here , Feb 25, 2021 Feb 25, 2021
I fixed it thank god! I just had to use the clean tool to take out the corrupted files! Thank you for your help Get Outlook for iOS

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Which system is it?

Did you reset the preferences when updating?

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New Here ,
Feb 25, 2021 Feb 25, 2021

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I fixed it thank god! I just had to use the clean tool to take out the corrupted files! Thank you for your help

Get Outlook for iOS

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Glad you could solve it and thank you for the feedback.

Can you please mark your own answer as the correct one? Thanks again.

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