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I need help " The operation cannot complete because of an unknown error [CANT] "

New Here ,
Sep 22, 2020

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I am having this error whenever I am trying to open illustrator "The operation cannot complete because of an unknown error [CANT]" and then after clicking ok in the error when illustrator opens I don't have any tools or essentials. 

Check this screenshots for better understanding: https://imgur.com/a/nPkUncy

Help me please :'( 

Adobe Community Professional
Correct answer by Charu Rajput | Adobe Community Professional

Hi,

Please try steps mentioned at folloing thread

https://community.adobe.com/t5/illustrator/quot-the-operation-cannot-complete-because-of-an-unknown-error-quot/td-p/11381100?page=1

 

If it doesn't resolve your problem, please share which version of Illustrator, what Operating sytem are you using?

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I need help " The operation cannot complete because of an unknown error [CANT] "

New Here ,
Sep 22, 2020

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I am having this error whenever I am trying to open illustrator "The operation cannot complete because of an unknown error [CANT]" and then after clicking ok in the error when illustrator opens I don't have any tools or essentials. 

Check this screenshots for better understanding: https://imgur.com/a/nPkUncy

Help me please :'( 

Adobe Community Professional
Correct answer by Charu Rajput | Adobe Community Professional

Hi,

Please try steps mentioned at folloing thread

https://community.adobe.com/t5/illustrator/quot-the-operation-cannot-complete-because-of-an-unknown-error-quot/td-p/11381100?page=1

 

If it doesn't resolve your problem, please share which version of Illustrator, what Operating sytem are you using?

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Bug, Tools

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63

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Hi,

Please try steps mentioned at folloing thread

https://community.adobe.com/t5/illustrator/quot-the-operation-cannot-complete-because-of-an-unknown-...

 

If it doesn't resolve your problem, please share which version of Illustrator, what Operating sytem are you using?

Best regards

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Sep 22, 2020 2
New Here ,
Sep 22, 2020

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Hello,
Thanks for replying @charu 
The problem is fixed somehow. Now I don't have any issue with adobe illustrator. 

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Sep 22, 2020 1
Adobe Employee ,
Sep 24, 2020

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Hi there,

 

Glad to hear your issue is resolved. If you have similar concern in the future, please try the steps suggested.

If you are on a Windows machine, please follow the instructions shared in this help article and let us know how it goes. If that doesn't help, please share a few more details like:

  • OS and version of the Illustrator.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Please feel free to reach out if you have any other concern. We'll be happy to help.

 

Regards,

Ashutosh

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Sep 24, 2020 0