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I paid to upgrade my account but nothing happened

New Here ,
Sep 12, 2020

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Hello,

I bought the student package yesterday. But when I download the applications, all of them are in trial mode . What can I do to start the upgraded version? I mean I already paid but nothing is showing up.

Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

TOPICS
Activation billing and install

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I paid to upgrade my account but nothing happened

New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Hello,

I bought the student package yesterday. But when I download the applications, all of them are in trial mode . What can I do to start the upgraded version? I mean I already paid but nothing is showing up.

Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

TOPICS
Activation billing and install

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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Copied

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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