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I try to open a picture but it doesn't open

Community Beginner ,
Sep 08, 2020

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I need to load a photo into the artboard, but it doesn't come out when I open it, and it doesn't come out when I drag in a file.
I'm still struggling today with this.
Please help me
thank you.

 

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I try to open a picture but it doesn't open

Community Beginner ,
Sep 08, 2020

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I need to load a photo into the artboard, but it doesn't come out when I open it, and it doesn't come out when I drag in a file.
I'm still struggling today with this.
Please help me
thank you.

 

Topics

How to, Tools

Views

75

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 08, 2020

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Where was the file generated? Is it possibly PNG from an iPhone? If it is, open in Photoshop and resave as an 8-bit PNG instead of the 16-bit that the iPhone generates.

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Community Beginner ,
Sep 08, 2020

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This is a png file captured with a laptop. Can't we just import it as an illustration? Thank you.

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Community Beginner ,
Sep 08, 2020

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When I checked, the file we tried to load is 8 bits, but the picture doesn’t come out.

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Adobe Community Professional ,
Sep 08, 2020

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Have you tried using File>Place? Then decide if you want to link or embed the image.

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Community Beginner ,
Sep 08, 2020

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I tried both, but the same picture doesn't come up

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Community Beginner ,
Sep 08, 2020

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'Try replacing this with another valid link.' It floats on the screen in this way.

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