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Illustator not working

New Here ,
Sep 21, 2020

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hi freinds, 

i am new to this world .. 

the problem i am facing is : when ever i open a file in illustrator its not showing any thing. but if try to move the file window in it, it shows for couple of seconds. 

 

can any help me in this issue ? 

 

Version 2020

Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator? Given your statement, most likely this issue should be solved by Marlon's suggestion.

If it isn't, you may try resetting preferences and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if how it goes. Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Draw and design, How to, Performance

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Illustator not working

New Here ,
Sep 21, 2020

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hi freinds, 

i am new to this world .. 

the problem i am facing is : when ever i open a file in illustrator its not showing any thing. but if try to move the file window in it, it shows for couple of seconds. 

 

can any help me in this issue ? 

 

Version 2020

Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator? Given your statement, most likely this issue should be solved by Marlon's suggestion.

If it isn't, you may try resetting preferences and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if how it goes. Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Draw and design, How to, Performance

Views

40

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Sep 21, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Hi. Try disabling/enabling Preferences > Performance > GPU Performance: https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

 

Marlon Ceballos.

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Sep 22, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator? Given your statement, most likely this issue should be solved by Marlon's suggestion.

If it isn't, you may try resetting preferences and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Sep 24, 2020 0