Illustrator 2015 crashing on Windows 7

New Here ,
Feb 10, 2021 Feb 10, 2021

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Shyful5C9A_0-1612951693245.png

 

 

{Renamed by MOD}

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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You could try and reset the preferences.

 

But maybe you start with telling us something about your system. Did you install anything recently? Whichsystem is it? Windows 7? Are all the patches and whatnot installed? Is it updated (to the extent that is possible with Windows 7)?

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Fresh windows 7 install, then install Adobe photoshop, after effects, illustrator all running ok... except illustrator......

 

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, would you mind sharing the crash report from Event Viewer:

  • Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
  • Go to Windows Logs > Application and check if you see any error related to Illustrator
    Event Viewer Illustrator.png

 

 

You could also try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

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