When I turn the rulers on and try to drag and drop a guide from the top or the sides, nothing happens. Do I need to turn this function on or something?
Thanks for your help.
It generally happens when you are in "Trim View", please go to View > uncheck "Trim View". Let us know if that helps or you need further assistance.
Same thing happening to me and Trim View was uncheck. What then?
Sorry to hear about this issue. Could you please share a screenshot or a small video of the issue along with the OS and version of Illustrator?
You may also try resetting preferences for Illustrator: How to set preferences in Illustrator.
Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
view --> guides --> show guides ?
As suggested above View > Guides > Show Guides should do it, however, if I look at your video that option is grayed out.
Does resetting preferences help resolve the issue?
I ended up reinstalling software and did a preference reset and guidelines appeared.
Thank you for the help.
Thanks for confirming. Feel free to let us know if you have any further query.
Please allow us to show the guides in trim view. It would be very nice to see the guides when I want. Thank you.
Did you check "Smart guides"?
I realize this post was from a long time ago but I came across it because I was having the exact same problem. After reading all the answers, nothing helped. But then I realized before I had tried dragging out my ruler guides, I had just hidden one of my layers. That layer was still the active layer and since you cannot work on a layer that is hidden or locked, the rulers would not drag out. As soon as I clicked on an active layer, I could drag out my ruler guides.