Illustrator 2019 Guides from Rulers Not Working

Explorer ,
Oct 16, 2018 Oct 16, 2018

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When I turn the rulers on and try to drag and drop a guide from the top or the sides, nothing happens. Do I need to turn this function on or something?

Thanks for your help.

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Adobe Employee , Apr 25, 2019 Apr 25, 2019
As suggested above View > Guides > Show Guides should do it, however, if I look at your video that option is grayed out.Does resetting preferences help resolve the issue?Regards,Srishti

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi there,

It generally happens when you are in "Trim View", please go to View > uncheck "Trim View". Let us know if that helps or you need further assistance.

Thanks,

Srishti

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New Here ,
Apr 16, 2019 Apr 16, 2019

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Same thing happening to me and Trim View was uncheck. What then?

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Adobe Employee ,
Apr 17, 2019 Apr 17, 2019

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Hi Cesar,

Sorry to hear about this issue. Could you please share a screenshot or a small video of the issue along with the OS and version of Illustrator?

You may also try resetting preferences for Illustrator: How to set preferences in Illustrator.

Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Regards,

Srishti

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New Here ,
Apr 24, 2019 Apr 24, 2019

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Adobe Community Professional ,
Apr 24, 2019 Apr 24, 2019

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What about

view --> guides --> show guides ?

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Adobe Employee ,
Apr 25, 2019 Apr 25, 2019

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As suggested above View > Guides > Show Guides should do it, however, if I look at your video that option is grayed out.

Does resetting preferences help resolve the issue?

Regards,

Srishti

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New Here ,
Apr 25, 2019 Apr 25, 2019

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I ended up reinstalling software and did a preference reset and guidelines appeared.

Thank you for the help.

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Adobe Employee ,
Apr 26, 2019 Apr 26, 2019

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Thanks for confirming. Feel free to let us know if you have any further query.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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Please allow us to show the guides in trim view. It would be very nice to see the guides when I want. Thank you.

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New Here ,
Jan 07, 2019 Jan 07, 2019

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Did you check "Smart guides"?

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New Here ,
Jul 03, 2021 Jul 03, 2021

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I realize this post was from a long time ago but I came across it because I was having the exact same problem. After reading all the answers, nothing helped. But then I realized before I had tried dragging out my ruler guides, I had just hidden one of my layers. That layer was still the active layer and since you cannot work on a layer that is hidden or locked, the rulers would not drag out. As soon as I clicked on an active layer, I could drag out my ruler guides.

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