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Illustrator 2020 (24.1.2) goes unresponsive while opening files on Windows 10 machine

New Here ,
May 20, 2020

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I'm on a Windows 10 HP ProBook, which is different from the usual mac problems I've seen on here. I can't even open the new file tab before it goes unresponsive. I just want to work on my senior project, and not have to comment on a support forum. 

 

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Illustrator 2020 (24.1.2) goes unresponsive while opening files on Windows 10 machine

New Here ,
May 20, 2020

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I'm on a Windows 10 HP ProBook, which is different from the usual mac problems I've seen on here. I can't even open the new file tab before it goes unresponsive. I just want to work on my senior project, and not have to comment on a support forum. 

 

{Branched and Renamed by MOD}

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Performance

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63

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May 20, 2020 0
Adobe Employee ,
May 21, 2020

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Hi there, 

 

Sorry to hear about the trouble you are facing with Illustrator. That's definitely not a usual behavior with the application. To fix this issue, I would need a few more details like:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Is there a default printer set for your system?

 

Regards,

Srishti

 

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May 21, 2020 0