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Illustrator 2020 (24.1.2) takes more time to open and save file.

Explorer ,
May 17, 2020

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Hi, I am using Adobe Illustrator CC 2020 (24.1.2). When I launch the software, it takes approx. 15 mins to open, and also hanged while working and takes more time when save a file as well.

Already updated the software with the latest version, but it doesn't work.

 

{Renamed by MOD}

In my machine I have two accounts. One is administrator and other one is user account. When I ran the software in user account it showed me some problem, as I mentioned above. But in the same time it was running fine in admin account. So, may be, there was a problem in user account, some technical glitch or something else. I just deleted the user account and created a new one. Now all the Adobe software running perfect.

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Illustrator 2020 (24.1.2) takes more time to open and save file.

Explorer ,
May 17, 2020

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Hi, I am using Adobe Illustrator CC 2020 (24.1.2). When I launch the software, it takes approx. 15 mins to open, and also hanged while working and takes more time when save a file as well.

Already updated the software with the latest version, but it doesn't work.

 

{Renamed by MOD}

In my machine I have two accounts. One is administrator and other one is user account. When I ran the software in user account it showed me some problem, as I mentioned above. But in the same time it was running fine in admin account. So, may be, there was a problem in user account, some technical glitch or something else. I just deleted the user account and created a new one. Now all the Adobe software running perfect.

Topics

Performance

Views

450

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Adobe Employee ,
May 21, 2020

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Hi Rahul,

 

We are extremely sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, I would request you to share a few more details like:

  • Operating system you are working on?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

 

Please update the discussion if the issue is resolved or if you still need assistance.

 

Regards,

Srishti

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Explorer ,
May 25, 2020

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Thanks Srishti for your reply.

There was an issue in my machine. Now the issue has been resolved.

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Adobe Employee ,
May 26, 2020

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Thanks for confirming that, Rahul. Could you please share the steps that fixed the problem for you? It may help other users as well.

 

Regards!

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Explorer ,
May 26, 2020

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In my machine I have two accounts. One is administrator and other one is user account. When I ran the software in user account it showed me some problem, as I mentioned above. But in the same time it was running fine in admin account. So, may be, there was a problem in user account, some technical glitch or something else. I just deleted the user account and created a new one. Now all the Adobe software running perfect.

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Adobe Employee ,
May 26, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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