Illustrator 2020 (24.1.2) takes more time to open and save file.

[RahulS.]

Hi, I am using Adobe Illustrator CC 2020 (24.1.2). When I launch the software, it takes approx. 15 mins to open, and also hanged while working and takes more time when save a file as well.

Already updated the software with the latest version, but it doesn't work.

{Renamed by MOD}

[Srishti Bali]

Hi Rahul,

We are extremely sorry to hear about the trouble you are facing with Illustrator. I am hopeful that the issue is resolved by now. If not, I would request you to share a few more details like:

• Operating system you are working on?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
• Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

Please update the discussion if the issue is resolved or if you still need assistance.

Regards,

Srishti

[RahulS.]

Thanks Srishti for your reply.

There was an issue in my machine. Now the issue has been resolved.

[Srishti Bali]

Thanks for confirming that, Rahul. Could you please share the steps that fixed the problem for you? It may help other users as well.

Regards!

[RahulS. · Accepted solution]

In my machine I have two accounts. One is administrator and other one is user account. When I ran the software in user account it showed me some problem, as I mentioned above. But in the same time it was running fine in admin account. So, may be, there was a problem in user account, some technical glitch or something else. I just deleted the user account and created a new one. Now all the Adobe software running perfect.

[Srishti Bali]

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!