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Illustrator 2020 (24.2.1) showing small art board in a big red canvas on macOS

Community Beginner ,
Jul 01, 2020

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Is anyone else experiencing an artboard that is small within a large red canvas that is completely unusable like in the attached image? It just started happening today when CC updated Illustrator to v24.2.1.

 

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Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Try and get an update for your graphics driver.

Try and check in preferences if disabling the GPU acceleration helps.

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Illustrator 2020 (24.2.1) showing small art board in a big red canvas on macOS

Community Beginner ,
Jul 01, 2020

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Is anyone else experiencing an artboard that is small within a large red canvas that is completely unusable like in the attached image? It just started happening today when CC updated Illustrator to v24.2.1.

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Try and get an update for your graphics driver.

Try and check in preferences if disabling the GPU acceleration helps.

TOPICS
Performance

Views

64

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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Try and get an update for your graphics driver.

Try and check in preferences if disabling the GPU acceleration helps.

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Jul 02, 2020 0
Adobe Employee ,
Jul 27, 2020

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Hi there,

 

Sorry about the delayed response. I am hopeful that the issue is resolved by the steps shared by Monika. If not, please try resetting preferences by following these steps and let us know how it goes:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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Jul 27, 2020 0
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