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Illustrator 2020 (24.2.2) Crashing on Windows machine

Community Beginner ,
Jul 28, 2020

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Is there anyone else having issues with Illustrator suddenly over the last two days? It crashes all the time now for some reason, and can;t precview anymore. Literally freezes20 times last night and now this morning already another 10 times. I have tried rebooting Illustrator but it still keeps happening.

ASUS 16GB RAM
i7-8750H CPU @ 2.20GHz
64-bit

 

{Renamed by MOD}

We are working on a fix for this issue. Please revert to 24.2.1 through https://helpx.adobe.com/in/download-install/using/install-previous-version.html

-Rama
Illustrator Team

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Illustrator 2020 (24.2.2) Crashing on Windows machine

Community Beginner ,
Jul 28, 2020

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Is there anyone else having issues with Illustrator suddenly over the last two days? It crashes all the time now for some reason, and can;t precview anymore. Literally freezes20 times last night and now this morning already another 10 times. I have tried rebooting Illustrator but it still keeps happening.

ASUS 16GB RAM
i7-8750H CPU @ 2.20GHz
64-bit

 

{Renamed by MOD}

We are working on a fix for this issue. Please revert to 24.2.1 through https://helpx.adobe.com/in/download-install/using/install-previous-version.html

-Rama
Illustrator Team

TOPICS
Performance

Views

105

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Jul 28, 2020 1
Adobe Community Professional ,
Jul 29, 2020

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Please tell us which system and version it is.

Also: dos this happen with specific things you do? e.g. save a file, print?

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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Illustrator version 24.22

 

It is just happening randomly all the time now. It wont let me open filers directly from Explorer now either, i need to do it inside of Illustrator. It stopped letting me drag files into Illustrator as well. It would crash everything i tried to open a file for one day but that has improved with a few resets and restart. It has just become really unstable over the last 3 days. I haven't had these issues before.

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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This is without anything even open in Illustrator, is this normal?

Annotation 2020-07-30 050502.jpg

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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An other crahs just now, just tried to open a file and it all goes white and just crashes every timecrash.jpg

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Jul 29, 2020 0
Adobe Employee ,
Jul 30, 2020

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We are working on a fix for this issue. Please revert to 24.2.1 through https://helpx.adobe.com/in/download-install/using/install-previous-version.html

-Rama
Illustrator Team

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Jul 30, 2020 0