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app continously crashes a couple of minutes after making a new file. Reinstalled and continues to do so. I don't even get a crash report prompt anymore.
{Renamed by MOD}
Hi all,
I am happy to inform that we have a fix available for this issue in the latest release of Illustrator (24.2.3). Please update the app to the latest version. If you don't see the update in the Creative Cloud Desktop app or need assistance regarding updating Illustrator, check this help article for more details.
Regards,
Ashutosh
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I just rolled back to an earlier version and is working so far. Don't have time to be messing around with figuring this out
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what version? i have the same issue
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24.2.2 if its the same issue as me, the moment this update was installed, I crashed at very regular intervals.
I have reverted to 24.2.1 for now so we shall see. Like others I am user and not interested in the things I could do to fix 24.2.2, i just need a reliable working software.
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Hi there,
We're sorry to hear about the trouble this issue has caused. We are working on a fix for this issue. Till the time it is fixed, please continue using 24.2.1 and stay tuned for updates.
Regards,
Srishti
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Hi there,
Sorry to hear about this trouble. I would request if you could share a few more details like:
You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:
For MAC
For Windows
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
You may also try steps shared in this help article and share your observations with us.. We'd be happy to help.
Regards,
Srishti
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Hi all,
I am happy to inform that we have a fix available for this issue in the latest release of Illustrator (24.2.3). Please update the app to the latest version. If you don't see the update in the Creative Cloud Desktop app or need assistance regarding updating Illustrator, check this help article for more details.
Regards,
Ashutosh