Illustrator 2020 (24.2) stuck on new features screen on Windows machine.

[Wildbyadry]

hey, just installed the latest update for illustrator and now I can't even use it. I don't know the problem but the main page remains blocked. I've tried to reinstall but same result. Anyone knows how to fix this issue?

{Renamed by MOD}

[Srishti Bali]

Hi Adrian,

Sorry to hear about this trouble. This is a default message about new features. Please click on this blue icon if you want to know more or close it from small X on top right corner of the screen. 

Regards,

Srishti

[Srishti Bali]

We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

[landonv23697558]

I also have this problem. It is frozen. Was there a solution to this? I can't open it.

[Monika Gause]

You could contact Customer Care. They can login to your machine to sort this out.

https://helpx.adobe.com/contact.html