Illustrator 2020 (24.2) stuck on new features screen on Windows machine.

Jun 18, 2020

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hey, just installed the latest update for illustrator and now I can't even use it. I don't know the problem but the main page remains blocked. I've tried to reinstall but same result. Anyone knows how to fix this issue?2020-06-18 (1).png

 

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Illustrator 2020 (24.2) stuck on new features screen on Windows machine.

Jun 18, 2020

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hey, just installed the latest update for illustrator and now I can't even use it. I don't know the problem but the main page remains blocked. I've tried to reinstall but same result. Anyone knows how to fix this issue?2020-06-18 (1).png

 

{Renamed by MOD}

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Jun 18, 2020 0
Adobe Employee ,
Jun 21, 2020

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Hi Adrian,

 

Sorry to hear about this trouble. This is a default message about new features. Please click on this blue icon if you want to know more or close it from small X on top right corner of the screen. 

Screenshot_4.png

 

Regards,

Srishti

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Jun 21, 2020 0
Adobe Employee ,
Jun 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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Jun 24, 2020 1
Nov 30, 2020

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I also have this problem. It is frozen. Was there a solution to this? I can't open it.

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Nov 30, 2020 0
Dec 01, 2020

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You could contact Customer Care. They can login to your machine to sort this out.

https://helpx.adobe.com/contact.html

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Dec 01, 2020 0
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