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Illustrator 2020 and errors trying to load Cutting Master plug-ins.

New Here ,
Nov 09, 2019

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I've registered for CC and Illustrator 2020 updated tonight. Once I opened it, my plug in for Cutting Master 4 (CM4) are not working. I keep getting this error. error: 1394689636, suite: ai user suite, version: 12!   or sometimes it might say version 11. How can I remedy this as I need my cut feature working.

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Illustrator 2020 and errors trying to load Cutting Master plug-ins.

New Here ,
Nov 09, 2019

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I've registered for CC and Illustrator 2020 updated tonight. Once I opened it, my plug in for Cutting Master 4 (CM4) are not working. I keep getting this error. error: 1394689636, suite: ai user suite, version: 12!   or sometimes it might say version 11. How can I remedy this as I need my cut feature working.

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Nov 09, 2019 0
New Here ,
Nov 10, 2019

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I've had CC for 2 years now...and only now after 2020 is updated am I having this issue.

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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The plugin is not ready for 2020. You need to contact The Cutting Master company.

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Nov 10, 2019 2
New Here ,
Jan 07, 2020

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Hello! Did you solve the problem?
To date, I still cannot use the cutting plotter and I don't know what I have to do... 

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Jan 07, 2020 1
Adobe Community Professional ,
Jan 07, 2020

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You have to wait until they issue a compatible plugin. It's the job of the third party to update their plugins.

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Jan 07, 2020 0
Explorer ,
Jan 09, 2020

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The problem is, the system doesn't work, not in the real world.  This constant quest for Adobe to update itself every 10 minutes is always going to leave us users in this position of being temporarily outdated.  That is not acceptable in my view, we are working, we have families to feed and the OP cannot work while this situation remains. Congratulations Adobe, nice one!

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Jan 09, 2020 1
Adobe Community Professional ,
Jan 09, 2020

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I don't understand your problem. If you have plugins that only work with a certain version of Illustrator, then you just don't update Illustrator until your plugin gets an update as well.

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Jan 09, 2020 0
Explorer ,
Jan 09, 2020

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This has happened to me, illustrator has auto updated, now unable to work using Illustrator CC, I can't find a version of cc for it to work on, that's my problem. CC is now redundant. So now gone back to using cs6 (thankfully I have CS6). The whole subscription model just doesn't work for me.

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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In that case please contact Customer Care and explain the situation to them.

And then change your CC settings that it doesn't update automatically.

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Jan 09, 2020 0
Explorer ,
Jan 09, 2020

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Monika, I hadn't thought of contacting them, I'm just trying to re-install an older version from my Time Machine backup,

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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Unless you have the actuall installer file, Time Machine backups won't be of much use unfortunately. Illustrator wants to be installed. Restoring or migrating mostly fails.

 

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Jan 09, 2020 0
Explorer ,
Jan 09, 2020

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The version of 23.11 from the Adobe site behaved the same.  I restored the 23.11 from my Time Machine backup and that now works with the CM4 plugin. 🙂

I rarely had any issues in the years I used cs5 and cs6

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Jan 09, 2020 0
New Here ,
Jan 16, 2020

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I do not believe CC offers (for download) a compatible version of Illustrator for us Graphtec users. This is the main issue, we may need access to older versions of Illustrator which are not available for download through Creative Cloud. I have turned off all auto-updates on my desktops and am currently running Illustrator 21.0.2 in order to use my Graphtec plotter (with Cut Master plug-in). But, if anything happens to my desktop... will I be able to download Illustrator 21.0 again?

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 16, 2020

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Please contact Customer Care.

http://helpx.adobe.com/contact.html

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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Jan 09, 2020 0
Explorer ,
Jan 09, 2020

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yes, I tried that, it no longer works with that older version..... so it's all really mucked up now.

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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Hi:

To avoid these inconveniences, it is best to turn off the Auto-update option in the Creative Cloud Preferences.

AutoUpdate.jpg

 

 

 

 

 

 

 

 

 

 

 

Another important detail: verify in advance that the manufacturers of other products (accessories, printers, drawing tablets, cutters, etc.) announce their compatibility with the new Adobe versions.

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Jan 09, 2020 0
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