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Illustrator 2020 Can't finish preview

Community Beginner ,
Jun 24, 2020

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Hello all. I have a Macbook and a desktop Mac. When trying to apply a gradient, my file suddenly turned to outline mode. When I try to change it back, it says "Can't Finish Preview". I've tried opening the file on both of my computers to no avail. I've also restarted Ilustrator and my computers. This is for work so the sooner this is solved, the better.

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Correct answer by laraeh | Community Beginner

It seems like the issue was the gradient itself. I deleted the last few posts I was working on and now I'm able to see everything else. So the underlying issue still isn't solved but I may have found a workaround that'll do for now. I hope Adobe fixes this problem soon! I came across many others who are having this issue without any solutions. Thanks for your help, Doug_A_Roberts!

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Illustrator 2020 Can't finish preview

Community Beginner ,
Jun 24, 2020

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Hello all. I have a Macbook and a desktop Mac. When trying to apply a gradient, my file suddenly turned to outline mode. When I try to change it back, it says "Can't Finish Preview". I've tried opening the file on both of my computers to no avail. I've also restarted Ilustrator and my computers. This is for work so the sooner this is solved, the better.

Community Beginner
Correct answer by laraeh | Community Beginner

It seems like the issue was the gradient itself. I deleted the last few posts I was working on and now I'm able to see everything else. So the underlying issue still isn't solved but I may have found a workaround that'll do for now. I hope Adobe fixes this problem soon! I came across many others who are having this issue without any solutions. Thanks for your help, Doug_A_Roberts!

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Bug, Performance

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274

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Jun 24, 2020 1
Community Beginner ,
Jun 24, 2020

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I've also tried resetting my preferences, which also has not helped. 

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Jun 24, 2020 1
Adobe Community Professional ,
Jun 24, 2020

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Is this a single specific file, or all files?

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Jun 24, 2020 1
Community Beginner ,
Jun 24, 2020

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Just this one file!

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Jun 24, 2020 1
Adobe Community Professional ,
Jun 24, 2020

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What kind of object is it?

 

Does it work if you copy the object to a new file?

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Jun 24, 2020 1
Community Beginner ,
Jun 24, 2020

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It's a social media calendar for a client. I was adding a gradient over an image to make the text more readable. I tried copying my work to a new file and am still having the same issue. I've attached a screenshot!Screen Shot 2020-06-24 at 10.20.13 AM.pngScreen Shot 2020-06-24 at 10.33.08 AM.png

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Jun 24, 2020 1
Community Beginner ,
Jun 24, 2020

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It seems like the issue was the gradient itself. I deleted the last few posts I was working on and now I'm able to see everything else. So the underlying issue still isn't solved but I may have found a workaround that'll do for now. I hope Adobe fixes this problem soon! I came across many others who are having this issue without any solutions. Thanks for your help, Doug_A_Roberts!

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Jun 24, 2020 1
Adobe Community Professional ,
Jun 24, 2020

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What object are you applying the gradient to?

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Jun 24, 2020 1
Community Beginner ,
Jun 24, 2020

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It's a rectangle shape that I'm putting over an image!

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Jun 24, 2020 1
New Here ,
Jun 25, 2020

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same problem. i am running 24.1.3 on OS Mojave 10.14.6 - complex file with DCS images can not render preview. switches to outline 😞

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Jun 25, 2020 0
New Here ,
Jul 01, 2020

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Same problem here. I have a Macbook pro 2019 (almost exactly 1 year old) running Catalina. Got the "Can't Finish Preview" when trying to add a stroke to text outlines. I use illustrator every day and haven't had this problem before, and the operation I was trying to do is relatively simple. No other programs are open on my computer. Recently upgraded to newest illustrator 2020 version.

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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So your issue is not with gradients?

Please create a new thread.

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Jul 02, 2020 0
New Here ,
Sep 02, 2020

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Hi Laraeh, Has your problem been solved? Please provide me with the method if you skip it. and Thank you.

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Sep 02, 2020 0
laraeh LATEST
Community Beginner ,
Sep 03, 2020

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I found that finding and deleting the problem shape, normally whatever I was working on when I got the error message, got rid of the problem

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Sep 03, 2020 0