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Illustrator 2020 crashing, freezing.

Explorer ,
Nov 05, 2019

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Hi everybody 🙂

I've installed the update and can't use illustrator anymore, takes a lot of time to load when it loads without crashing.

I've tried removing it and reinstalling from zero and same problem. Got the usermode font driver service loading the CPU and illustrator won't start at all or starts after a very long period but still not usable, extremely laggy.

So I've re installed cc19, no problem with it. the usermode driver service take some cpu but no problem with it.

 

any help ? in the meantime I'm gonna stick with illustrator cc19.

 

Oh and forgot to mention that I can't reset Ai prefs not Photoshop pref anymore because it asks for the admin password!!!

Anyway, the admin typed the password to reset the preferences but it nothing changed.

 

thx 🙂

 

{Renamed by MOD}

 

 

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Illustrator 2020 crashing, freezing.

Explorer ,
Nov 05, 2019

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Hi everybody 🙂

I've installed the update and can't use illustrator anymore, takes a lot of time to load when it loads without crashing.

I've tried removing it and reinstalling from zero and same problem. Got the usermode font driver service loading the CPU and illustrator won't start at all or starts after a very long period but still not usable, extremely laggy.

So I've re installed cc19, no problem with it. the usermode driver service take some cpu but no problem with it.

 

any help ? in the meantime I'm gonna stick with illustrator cc19.

 

Oh and forgot to mention that I can't reset Ai prefs not Photoshop pref anymore because it asks for the admin password!!!

Anyway, the admin typed the password to reset the preferences but it nothing changed.

 

thx 🙂

 

{Renamed by MOD}

 

 

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Nov 05, 2019 8
Adobe Employee ,
Nov 06, 2019

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Hi,

 

Sorry to hear about this experience. This issue is because of the corrupted fonts.


I would request that if you can share the crash report by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html (Please submit the crash report with the email address with which you are logged in on this community).

 

After this, please try validating fonts. You can take help from the Apple article (if you use a mac): https://support.apple.com/en-in/guide/font-book/fntbk1000/mac

Fonts that are not valid need to be removed. Once done, Illustrator CC2020 should work fine.
Hope this helps!

Regards,

Ashutosh

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Nov 06, 2019 0
Explorer ,
Nov 06, 2019

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Hi Ashutosh and thank you for your help. I'm going to try to check the fonts tomorrow and see if it solve the problem.

regarding the crash report I can't send you any because I didn't get any crash report window. Had to manually kill illustrator service each time so no report 😕  (windows 10)

 

be back tomorrow after checking the fonts and will tell you if it worked.

 

Again thank you

Philip

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Nov 06, 2019 1
New Here ,
Jan 07, 2020

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I have tried everything and like you it just won't load up no matter what I do... looks like I will have to uninstall it as well and go back to 19 😞

 

My CPU goes mad trying to load it and it messes with other greedy programmes - but closing them still doesn't get it working

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Jan 07, 2020 0
New Here ,
Oct 12, 2020

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Same things just happened to me. (Not Responding) is the new screen I get to stair at for hours. How can I go back to 2019? This 2020 AI update is awful. Crashed my entire system.

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Oct 12, 2020 0
Shayde48 LATEST
Explorer ,
Oct 12, 2020

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Open thr creative cloud app (not yhr website) go to apps. Each box should have 3dots  at the bottom left hand corner. Click that and click install earlier versions then scroll to yhr bottom entry on the list. That will be the 19 version.

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Oct 12, 2020 0
New Here ,
Nov 13, 2019

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Hi Ashutosh,

 

I've tried the steps above and removed any fonts.

 

I'm stil getting the same issues. If I can manage to get Illustrator to open, if I try and save it freezes and crashes. I've submitted the crash reports.

 

At the moment it's completely unusable 😞

 

Thanks

Tracey

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Nov 13, 2019 3
New Here ,
Dec 04, 2019

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Adobe's program updates are complete trash. Can anyone explain to me why I have to download a completely new program every year when the updates are always minor and there are more problems than fixes. Adobe needs to come up with a new plan, just because you own a monopoly on the market does not give you the right to provide subpar products to consumers who are paying a lot of money for your services. 

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Dec 04, 2019 9
Participant ,
Nov 20, 2019

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I'm having the same problem (Windows 10). Illo freezes on the splash screen and doesn't give a crash report. It tried running diagnostic tests but every one of those froze.

 

I've uninstalled and reinstalled Illo 2020 twice, restarting Windows each time.

 

Illo 2019 works fine.

 

GTX 980, driver 441.20, 64GB RAM. Windows 10 Pro v1903 build 18362.476

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Nov 20, 2019 4
New Here ,
Nov 20, 2019

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Hi I am having similar issues since a client upgraded, AIRobin proccess is using 24GB of memory making the deivce slow and impossible to use. Any tips?

 

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Nov 20, 2019 3
New Here ,
Nov 20, 2019

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Hi

I have a similar problem, update to 2020 I can open the files but very slowly and when I save the changes the screen goes black and I have to force the closure.

What can I do to return to the previous version while it stabilizes?

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Nov 20, 2019 3
Explorer ,
Dec 06, 2019

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In a weird way I'm glad I found this thread because I thought it was either my laptop or the Windows update but it only happens on Illustrator 2020! It told me the other day I'd run out of available RAM. It even crashed WHILE SENDING A REPORT. I will now NOT be using 2020 anymore and in all honesty apart from it KILLING my laptop I see no differences in this one anyway. Also side note does anybody LIKE the new warp tool in PS2020?? I think I preferred the old one.

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Dec 06, 2019 1
Explorer ,
Dec 06, 2019

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I've also just discovered the job I have been working on (painfully with the 2020 version) doesn't ACTUALLY open in 2019 in an editable format! WHY??

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Dec 06, 2019 0
Adobe Community Professional ,
Dec 08, 2019

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Because the file format had to be altered in order to make background save work. This happens from time to time and in ALL versions of CS, NO document was backwards compatible.

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Dec 08, 2019 0
Explorer ,
Dec 08, 2019

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Oh thank you for that information. I've only been using illustrator for a year so didn't know any of that. I did however discover I could save it as  an earlier version which mostly fixed it. Though I had some text and every third line was changed to shapes lol not a big deal to fix though. Thanks again. 

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Dec 08, 2019 0
New Here ,
Jan 07, 2020

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Hi Tekus-sas

 

I have had to uninstall my version today and roll back - https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Its actually quite simple. TBH I didn't mean to update - this time Adobe did it automatically as I make it a rule not to do it when they release as there are ALWAYS bugs and time is money.

 

Good luck

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Jan 07, 2020 1
New Here ,
Jan 10, 2020

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Just did the same thing. Thanks for the link.

 

Now I have both 2019 and 2020 installed. The crashing from 2020 was driving me crazy since installing last week.

I am so happy that only a few files were modified. I'll keep following the forums.

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Jan 10, 2020 0
New Here ,
Jan 23, 2020

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I had both installed on my computer as well and I thought thats why it was crashing, lost probably 20 hours of work in the last couple weeks from all the crashes. I finally un installed 19 and kept 20 thinking that would solve the issue, wish I saw this thread to realize it was 20 that was causing these issues because it just crashed.. again. So annoyed! Uninstalling 20 today and going back to 19.

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Jan 23, 2020 1
New Here ,
Feb 01, 2020

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Their defense is that Illustrator doesn't know how to handle fonts.
As if that made them look good.
#MonopolyProblems

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Feb 01, 2020 2