Illustrator 2020 crashing on Windows 10

[#1]

Hey,

I've reset my preferences and it seems to still be occurrring. It happens seemingly randomly during something mundane and routine such as rounding a corner, embedding a simple pdf, copy/pasting text from another document, or even clicking a certain tool. Once Illustrator fails I'll re-open and I can perform the same, previously failing function, without incident. It does not prompt the "Crash Report" window.

This issue has only been happening with the past two updates and has worked smoothly in the past. 

I'm running Windows10 Pro with 16gb RAM

{Renamed by MOD}

[#2]

Hey,

I've reset my preferences and it seems to still be occurrring. It happens seemingly randomly during something mundane and routine such as rounding a corner, embedding a simple pdf, copy/pasting text from another document, or even clicking a certain tool. Once Illustrator fails I'll re-open and I can perform the same, previously failing function, without incident. It does not prompt the "Crash Report" window.

This issue has only been happening with the past two updates and has worked smoothly in the past. 

I'm running Windows10 Pro with 16gb RAM

{Renamed by MOD}

[#3]

Hi there, 

Sorry to hear about this experience. As you have already tried the basic troubleshooting steps, let start by isolating this issue with Safe mode. 

• Try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.
• If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

Looking forwad to your response!

Regards,

Srishti