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Illustrator 2020 crashing randomly on macOS Catalina

New Here ,
Jun 10, 2020

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Illustrator keeps shutting down. Consistently getting this error, anyone have a solution? I have the latet macbook pro speced up with 64gb ram, 2.4 GHZ 8 intel core i9. 
Screenshot 2020-06-09 at 13.49.15.png
 
 
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Illustrator 2020 crashing randomly on macOS Catalina

New Here ,
Jun 10, 2020

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Illustrator keeps shutting down. Consistently getting this error, anyone have a solution? I have the latet macbook pro speced up with 64gb ram, 2.4 GHZ 8 intel core i9. 
Screenshot 2020-06-09 at 13.49.15.png
 
 
{Renamed by MOD}

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Adobe Employee ,
Jun 21, 2020

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Hi Chris,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, would you mind sharing a few more details like:

 

  • Does it seem to crash at random or after a particular action?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We have recently released an update for Illustrator 2020 (v 24.2) which contains some stability fixes. If you are not already on v24.2, then we recommend you to update to latest version and let us know how it goes.

 

Regards,

Srishti

 

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