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Illustrator 2020 crashing while copy-pasting images on Windows machine.

Community Beginner ,
May 20, 2020

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I bought new computer just now.

My  Illustrator version is 2020 CC 24.1.2(64bit) and CPU is AMD R7 3700X.

When I press ctrl+C and Ctrl+v to cpoy and paste the picture , my Illustrator will crash.

How can I solve this problem.

Thank you for your answer.

 

{Renamed by MOD}

Correct answer by bpoint520 | Community Beginner

Hi,

 

I solve my problem.

I cancel the selection "Include SVG code" in the preference.

solution.jpg

Thanks 

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Illustrator 2020 crashing while copy-pasting images on Windows machine.

Community Beginner ,
May 20, 2020

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I bought new computer just now.

My  Illustrator version is 2020 CC 24.1.2(64bit) and CPU is AMD R7 3700X.

When I press ctrl+C and Ctrl+v to cpoy and paste the picture , my Illustrator will crash.

How can I solve this problem.

Thank you for your answer.

 

{Renamed by MOD}

Correct answer by bpoint520 | Community Beginner

Hi,

 

I solve my problem.

I cancel the selection "Include SVG code" in the preference.

solution.jpg

Thanks 

TOPICS
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665

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May 20, 2020 0
Adobe Community Professional ,
May 20, 2020

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Hi,

There is a smiliar thread that you have posted. I would suggest you to go through this once

 

https://community.adobe.com/t5/illustrator/copy-paste-crashes-illustrator/td-p/9293580?page=1

 

and let us know if this helps you.

 

Best regards

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May 20, 2020 1
Community Beginner ,
May 21, 2020

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Thank for your help, but it doesn't work for me.

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May 21, 2020 0
Adobe Employee ,
May 21, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. That's definitely shouldn't be happening. I would like to know if the steps suggested by Charu worked for you? If not, could you please share the following details:

  • Operating system you are working on.
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? 
    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

 

You may also try the steps shared on this help article and share your observations with us.

 

Regards,

Srishti

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May 21, 2020 1
Community Beginner ,
May 21, 2020

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Hi, Srishti

 

Thank you for your help.

First, Charu's suggestion do not work.

And the following video is my problem, when I use ctrl+C and ctrl+V or ctrl+X in Illustrator 2020, it will crash.

https://drive.google.com/file/d/1FfXaWsOTVqRaKJbXfA0QsVRAILZY-MwM/view?usp=sharing

 

1.My operating system is win10 (version 1909).

2. No specific document,but I use the following ducument to try , the same document as my vedio.

https://drive.google.com/file/d/1mCBgiIbwByA_GzQxlaDUZXTuUOPwkWVg/view?usp=sharing

3.It starts to have problem, when I bought my new computer.

4.Resetting Illustrator Preferences doesn't  solve the problem.

 

Thank you for your help again.

HSIAO-YI

 

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May 21, 2020 0
Adobe Community Professional ,
May 22, 2020

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Hi,

I have tried the same procedure at my end on my mac, as I am not having Windows machine,  to copy and paste and using your psd file. But I am unable to replicate the issue. Since you have mentioned that this problem is starts when you bought new computer. So, I suppose there must be issue with the machine configuration. I would suggest you to try same procedure on some other machine if possible, to confirm that this is not an Illustartor issue.

Share your results, so that we can help you.

 

 

Best regards

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May 22, 2020 1
Community Beginner ,
May 25, 2020

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Hi,

 

I solve my problem.

I cancel the selection "Include SVG code" in the preference.

solution.jpg

Thanks 

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May 25, 2020 1