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Illustrator 2020 crashing while exporting at tiff files at 300 DPI

New Here ,
May 26, 2020

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Hello,

 

I am trying to export images as .tiff files at 300 DPI in windows with 16GB RAM but it is constantly crashing.

 

Is it possible to get some suggestions to solve this problem?

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Doug A Roberts | Adobe Community Professional

I was able to access the file today for whatever reason.

 

I exported it successfully at 300 PPI from both AI 24.1 and 23.

 

https://shared-assets.adobe.com/link/e71e285c-d874-4c76-6a25-319cda03cd14

 

However, there is a linked file in the document that was obviously unaccessible, so that may be the problematic element.

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Illustrator 2020 crashing while exporting at tiff files at 300 DPI

New Here ,
May 26, 2020

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Hello,

 

I am trying to export images as .tiff files at 300 DPI in windows with 16GB RAM but it is constantly crashing.

 

Is it possible to get some suggestions to solve this problem?

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Doug A Roberts | Adobe Community Professional

I was able to access the file today for whatever reason.

 

I exported it successfully at 300 PPI from both AI 24.1 and 23.

 

https://shared-assets.adobe.com/link/e71e285c-d874-4c76-6a25-319cda03cd14

 

However, there is a linked file in the document that was obviously unaccessible, so that may be the problematic element.

Topics

Import and export

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Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I would request if you could share a few more details like:

  • OS and version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are being exported (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Does it work if you export it with less DPI?

 

Regards,

Srishti

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New Here ,
May 26, 2020

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Hi,

Thanks for the support.

Yes, it is related to a specific document. I uploaded the file (namely fig.3) in the creative cloud.

Version of illustrator:24.1.2. and windows 10.

 

The file is exported as a .tiff at 300 DPI to a network place.

 

I can export the file in less DPI but it is not good for a publciation quality.

 

Please let me know if you need anymore information.

 

best regards

Karthick 

 

 

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Adobe Employee ,
May 26, 2020

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Please export the file to the Desktop and see if it works. If not, please go to https://assets.adobe.com/files, click the 3 dots next to your file and click Get link. Share the link here or via DM (in case it is confidential). 

share file cc new.png

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New Here ,
May 26, 2020

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Since the file is confidential, sent it via DM.

Please check it.

 

 

 

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Adobe Employee ,
May 27, 2020

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Thanks for sharing the file. I tried but couldn't export it either. It's not crashing but I am getting this error

error while exporting the file.png

 

While working on it, I noticed that the artwork is not vector but embedded links (images). I would request if you could unembed these links and then try again.

 

Regards!

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New Here ,
May 27, 2020

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thanks for the update.

Can you please indicate how to unembed images in the illustrator?

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Adobe Community Professional ,
May 27, 2020

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What is the physical size (inches/cm) of these images as you create them? What physical size do you need to produce?

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New Here ,
May 27, 2020

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Thanks for the connection. It is a confidential file.

 

i will send them to you as DM. 

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Adobe Community Professional ,
May 27, 2020

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I can't access the file ('Internal Error 500').

 

You should get a file of your specifications if you follow the following steps:

 

1. Create an A4 document (210 x 297 mm)

2. File > Export > Export As. Choose TIFF and make sure 'Use Artboards' is checked.

3. Select 300 PPI in the subsequent options.

 

Can you carry these out successfully in a new document?

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New Here ,
May 27, 2020

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yes,  i can do successfully in a new document.

The problem happens only with a particular document.

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Adobe Community Professional ,
May 28, 2020

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I was able to access the file today for whatever reason.

 

I exported it successfully at 300 PPI from both AI 24.1 and 23.

 

https://shared-assets.adobe.com/link/e71e285c-d874-4c76-6a25-319cda03cd14

 

However, there is a linked file in the document that was obviously unaccessible, so that may be the problematic element.

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Adobe Community Professional ,
May 28, 2020

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Like was mentioned above, why use all these images in Illustrator (for what lookes like vector files) to export to an image?

There is a file missing that could cause the problem.

You can open the file in Photoshop in less than a second and it includes the missing file (is part of the pdf in the Illustrator file) and save it as tif.

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New Here ,
May 28, 2020

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I do not get it right. it is unclear as of now.

Each image in the AI file is separate tiff files and they are placed together to make a figure panel for a publication.

are you suggesting to open the AI file in photoshop and save as .tiff file?

thanks..

 

 

 

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Adobe Community Professional ,
May 28, 2020

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Why do you need a tiff file for publication? PDF is generally used for that.

If you really need a tiff file, does it matter if Photoshop creates it or Illustrator?

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New Here ,
May 29, 2020

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You are right i can use PDF as well for the publication.

It does not matter much to me if i use illustrator or photoshop. But i little bit more familiar with illustrator than photoshop.

If i want to make figure panels in illustrator if there some suggestions or tips i need to follow to avoid the problems like this?

It will be helpful for me to know.. 

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New Here ,
Jun 02, 2020

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Hi ton,

 

can you please suggest how to export images at 300DPI in PDF format?

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Adobe Community Professional ,
Jun 02, 2020

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In the PDF options dialog, go to Compression and set downsampling to 300 PPI for each image type.

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New Here ,
Jun 04, 2020

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Thanks for your support and help. It is working for me.

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New Here ,
Jun 04, 2020

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Hi Ton,

The AI file is shared in the community is it possible to remove? i do not want it to be misused.

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Adobe Community Professional ,
Jun 04, 2020

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Yes, if you move the file out of your Creative Cloud folder it will not be available anymore.

Or if go to the file and choose Share Link, you will see an option to remove the link.

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Adobe Community Professional ,
Jun 04, 2020

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I have deleted the version I shared. Sorry about that.

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