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Illustrator 2020 crashing

New Here ,
Jul 25, 2020

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Anyone else having trouble with Illustrator? Mine keeps crashing, I can't even create a blank document. I've tried uninstalling and installing again, also tried using old versions, uninstalled Wacom tablet, logged out of my adobe account but nothing works.

 

Hi there,

 

Sorry to hear about this trouble. In addition to the information asked by Monika, I would request if you could share a few more details like:

  • Exact version of Illustrator and operating system
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Check how the application works on a different user account. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors for your user account: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

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Bug, Performance

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Illustrator 2020 crashing

New Here ,
Jul 25, 2020

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Anyone else having trouble with Illustrator? Mine keeps crashing, I can't even create a blank document. I've tried uninstalling and installing again, also tried using old versions, uninstalled Wacom tablet, logged out of my adobe account but nothing works.

 

Hi there,

 

Sorry to hear about this trouble. In addition to the information asked by Monika, I would request if you could share a few more details like:

  • Exact version of Illustrator and operating system
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Check how the application works on a different user account. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors for your user account: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

TOPICS
Bug, Performance

Views

50

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Jul 25, 2020 0
Adobe Community Professional ,
Jul 25, 2020

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So the crashing happens when creating documents?

Is there a printer attached, driver up to date, turned on and set up as the default printer?

Also: are old, no longer available printers removed from the system?

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Jul 25, 2020 0
Adobe Employee ,
Jul 26, 2020

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Hi there,

 

Sorry to hear about this trouble. In addition to the information asked by Monika, I would request if you could share a few more details like:

  • Exact version of Illustrator and operating system
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Check how the application works on a different user account. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors for your user account: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

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Jul 26, 2020 0
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