Illustrator 2020 Freezes/ Crashes on Windows 10

New Here ,
Nov 07, 2019 Nov 07, 2019

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I am so disappointed with this version of the app!! Everything is crashing and not responding, I can't even apply an effect on a shape and it just starts to not respond anymore! I am super pissed. 

 

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correct answers 2 Correct Answers

Community Beginner , Dec 06, 2019 Dec 06, 2019
Problem solved! Thank you Adobe! After allowing Adobe tech support access to my computer and a couple hours of troubleshooting, they found the problem. When I updated the program, my security program blocked the new adobe endpoint domains that are requred for the apps to work. I had to turn off my security, reboot, open Illustrator, and allow windows firewall to ask me to allow access to Adobe. After that, everything worked perfectly. Here is a link from Adobe support that lists their endpoint c...

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Adobe Employee , Sep 01, 2020 Sep 01, 2020
Hi all, We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details. If you still need help, feel free to reach out, we'd be happy to help. Regards, Srishti

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Participant ,
Nov 07, 2019 Nov 07, 2019

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Same here. Unusable.

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New Here ,
Nov 08, 2019 Nov 08, 2019

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I am having the same issues. I can't even launch the app past the initial load.

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New Here ,
Jun 27, 2020 Jun 27, 2020

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I'm new to Illustrator and totally frustrated already.  I seem to be having the same issue.  I load my brand-new, up-to-date version of Illustrator, go to open a file (the first bonus teaching file that came with Adobe's also-brand-new "Classroom in A Book") and everything freezes.  "Not responding" every single time.  I have Windows 10 and use Chrome browser.  I'm not particularly computer-literate anyway, and this is driving me insane!  I'm paying for nothing so far.

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Adobe Employee ,
Nov 22, 2019 Nov 22, 2019

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Hi,

 

Sorry to hear about this issue. Please accept my sincere apology for the inconvenience caused. I would request if you can check if there any update available for Illustrator. If yes, please install it.

 

If that doesn't help, please share a few more details like:

  • Operating System you are working on?
  • How much RAM is installed on the system?
  • How does it work if you turn off GPU performance from Illustrator preferences?
    GPU performance Ai.png

 

Regards,

Srishti

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New Here ,
Nov 28, 2019 Nov 28, 2019

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Any fix to this? I updatged illustrator, my graphic card drivers. And still crashes 

 

windows 10 Pro

24Gb of RAM 

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Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

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Thanks for sharing the details, Daniel. I have sent you a DM, please check.

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Illustrator is not responding since the upgrade. I've uninstalled it, rebooted and reinstalled the previous  version, and it's still happening. How do I fix this?

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Adobe Community Professional ,
Jun 30, 2020 Jun 30, 2020

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Please create a new thread.

It's close to impossible to even find your post in this mess (which is not your fault).

Let alone start a new discussion.

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New Here ,
Nov 29, 2019 Nov 29, 2019

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Hi, Yes If I open that file it still crashes, barely loads (especially gaussian blur etc)
I use Windows 10 Home, and I have 8gb RAM 

 

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Hi,

It's the update that is causing an application hang when opening Illustrator.

Please may I know how to fix it!

Simon

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Community Beginner ,
Dec 04, 2019 Dec 04, 2019

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I'm having the same problems with Illustrator 2020. It is currently (Not Responding) and all I did was open a 278kb icon file, change the color and tried to save. It is frozen. This will be the 3rd time I open Task Manager to force close the program. I can't do my job because of this and it is very frustrating. Please help!

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Problem solved! Thank you Adobe! After allowing Adobe tech support access to my computer and a couple hours of troubleshooting, they found the problem. When I updated the program, my security program blocked the new adobe endpoint domains that are requred for the apps to work. I had to turn off my security, reboot, open Illustrator, and allow windows firewall to ask me to allow access to Adobe. After that, everything worked perfectly. Here is a link from Adobe support that lists their endpoint connections if you want to add them manually: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Hi, i think i have the same problem with a crashing illustrator. I cant find a way to fix my endpoints. Could you descripe what you did to fix the problem. I tried to turn off my internet secrurity, reboot, open illustrator. But it didn't ask for firewall permissions. Do you have more on that to help me?

 

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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This ended up happening to me again a couple months ago due to updates. This time when I tried to turn off my security, reboot, open Illustrator, and allow windows firewall to ask me to allow access to Adobe it didn't work.

To verify this was the same problem, I disconnected from the internet and opened Illustrator. Then Illustrator functioned normally without an internet connection. So that told me it was the endpoints needing access still.

Since I am on a corporate network, I had to have my IT department allow access through the corporate firewall because it was blocking this location: C:\PROGRAM FILES (X86)\COMMON FILES\ADOBE\ARM\1.0\ADOBEARM.EXE,25604. Then it started working again.

Now, with COVID-19, I am working from home...and the problem happened again. I had to connect to the company VPN to solve the problem this time.

I hope that helps.

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Thank you for the fast reply, 

Here in the netherlands it the end of the day so i will give it another try tomorrow!

If i get it to work, i will reply with the answer!

Thanks 😄

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New Here ,
Apr 09, 2020 Apr 09, 2020

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It is IMPOSSIBLE to work.... the same issue is happening with me on APRIL 9TH.....

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Please contact Customer Care: http://helpx.adobe.com/contact.html

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New Here ,
May 26, 2020 May 26, 2020

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Hi,
I have the same issue. Every single time I go to Illustrator from a browser or any other app and click anywhere, it's Not responding. I can click in the middle of the screen on anything, Not responding. If I click to unlock a layer, Not responding. It's very frustrating, I can't work.

So I decided to try and fix it, I reinstalled Illustrator, that did nothing, then I turned off the WiFi to go offline and it works nice and smooth that way. However, I need both the Internet and Illustrator in order to work.
I use Windows 10 and it's built-in firewall, I added the Illustrator app and the other app mentioned (adobearm.exe) earlier to the firewall but this didn't solve the problem (Added as an "Allowed app" in Windows Defender Firewall). It works only with no internet. 

The mentioned endpoints tell me nothing, I don't know anything about networks.

@Adobe support, is there a way that you could make a guide, what to add, where and how, in order to make this work? That would be just great.

Thank you.

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Sorry to hear about your experience. I see you tried steps shared earlier, but they did not help. I'd recommend contacting Adobe assisted support at https://helpx.adobe.com/support.html (click on chat icon at the bottom right to begin conversation). Team there will be able to perform remote troubleshooting and help you out accordingly.

Hope it helps,

 

Regards,

Ashutosh

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Hello Adobe Support, 
I am also having same problem, Everything is crashing and not responding, System is crashing all time. 

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New Here ,
Jun 20, 2020 Jun 20, 2020

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20th of June 2020 and I have had this issue for the past 2 weeks, I thought the latest update may have fixed things but it hasn't, is running super slow and lagging if not crashing near-daily atm. Just went to open a file that I created a few weeks and had edited last week and saved in 2020 format and I couldn't even get it to open crashed Illustrator twice, so now looking for answers!

 

System Windows 10, 32GB RAM

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Adobe Community Professional ,
Jun 20, 2020 Jun 20, 2020

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If you need someone to look inside your system, please go to https://helpx.adobe.com/contact.html

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Same problem here, cant use the program. Complete freezes after starting up.

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New Here ,
Aug 24, 2020 Aug 24, 2020

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This is beyond absurd. Not only do Illustrator and Photoshop 2020 crash frequently but they DON'T open the last saved changes. What a waste of money and time this has been. I will try to go back to an earlier version.

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