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Illustrator 2020 freezing on Windows

New Here ,
Aug 21, 2020

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Hello,

I am on a Windows opp system working with the latest version of Ai (updated 08/14/2020) and Ai keeps freezing what seems like every 3rd action. I used to work off a server, and tried working locally on my desktop but the same instance occurs. InD and Ps function fine and do not repeat this error. Download speed is 230mbps

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Illustrator 2020 freezing on Windows

New Here ,
Aug 21, 2020

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Hello,

I am on a Windows opp system working with the latest version of Ai (updated 08/14/2020) and Ai keeps freezing what seems like every 3rd action. I used to work off a server, and tried working locally on my desktop but the same instance occurs. InD and Ps function fine and do not repeat this error. Download speed is 230mbps

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Performance

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28

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos.

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Aug 21, 2020 1
Adobe Community Professional ,
Aug 21, 2020

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Working off a server means that the file is on a server?

How large is the file and what's in it? Are there e.g. placed files in it?

 

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Does that happen when creating new documents or when working with existing files? 

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Aug 21, 2020 0
Adobe Employee ,
Aug 21, 2020

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Hi Nora,

 

Sorry to hear about your experience. In addition to the suggestions given earlier, I'd request launching Adobe Illustrator in safe mode and see if it helps.

Let us know how it goes.

 

Regards,

Ashutosh

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Aug 21, 2020 0
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