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Illustrator 2020 hangs on Windows 10

New Here ,
Jun 29, 2020

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Hi All,

 

Since last week having trouble with Illustrator 2020. It is hanging on any simple comand on Windows 10. 

Processor: i5 CPU@ 2.50 GHz

RAM: 16 GB

System: 64 bit

 

Regards,

Barinder

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Illustrator 2020 hangs on Windows 10

New Here ,
Jun 29, 2020

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Hi All,

 

Since last week having trouble with Illustrator 2020. It is hanging on any simple comand on Windows 10. 

Processor: i5 CPU@ 2.50 GHz

RAM: 16 GB

System: 64 bit

 

Regards,

Barinder

Topics

Performance

Views

58

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Jun 29, 2020 0
Adobe Employee ,
Jun 29, 2020

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Hi there,

 

Sorry to hear about your experience. I would request if you can try the following steps and share your observation:  

  1. Reset Preferences:  

-Close all Adobe applications.  

-Go to Location C:\Users\user\AppData\Roaming\Adobe  

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old  

-Launch Illustrator from the Creative Cloud.  

 

***Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

 

Let us kow how it goes.

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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Jun 29, 2020 0
New Here ,
Jul 07, 2020

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Thanks Ashutosh. The solution recommened by you worked. I renamed the profile and the issue was fixed.

 

Regards,

Barinder

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Jul 07, 2020 0
New Here ,
Jul 13, 2020

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Hi Ashu,

 

The problem is reoccurring. I tried the same fix as suggested by you in the email but still the software is slow.

 

However, I have observed that when I disconnect internet, the software works fine. Any fix you can recommend?

 

Regards,

Barinder

 

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Jul 13, 2020 0