Illustrator 2020 Imported .PNGs Look Weird

New Here ,
Jan 16, 2020 Jan 16, 2020

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When I import .png's, it gives me this weird distortion. I tried with a .jpg and it worked, but pngs's isn't. It happens when I drag the photo in as well as file > place. Doesn't change anything when I embed the link. I have the most recent version of Illustrator 2020. Can anyone help me figure this out?

 

Screen Shot 2020-01-16 at 3.29.29 PM.png

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Adobe Community Professional , Jul 27, 2020 Jul 27, 2020
Change them to 8 bits/channel (Image > Mode) in Photoshop and you can vote for support for iPhone png's here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/37137061-pn...

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Adobe Employee ,
Jan 16, 2020 Jan 16, 2020

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Hi Hallie,

 

Thanks for reaching out. I'd recommend clicking on View > Preview on CPU and see if it makes a difference.
Also let us know the version of OS please. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Feb 19, 2020 Feb 19, 2020

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I am experiencing the same issue and so are my coworkers. View/Preview on CPU did not work.

Any updates or fixes are greatly appreciated.

 

Mac OS 10.14.6. Adobe Illustrator 2020.

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Adobe Community Professional ,
Jan 16, 2020 Jan 16, 2020

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Where do these PNG's come from?

Does it happen with all PNG's?

If you open them in Photoshop (or another image editor) and resave them, is it still the same?

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Adobe Community Professional ,
Jan 16, 2020 Jan 16, 2020

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Are these RGB or are you trying to make CMYK PNG files?

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Same issue. Was there ever a fix for this? The colors are way off. Not quite inverted, but all different. Can't find a fix. Illustrator 2020 with MacOS 10.15.4.

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LEGEND ,
Apr 11, 2020 Apr 11, 2020

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Mac OSX 10.15.4, fine

Illustrator 2020 info is incomplete. Please select Illustrator menu>About Illustrator, and specify the numerical version number that appears top left in the panel shown. Thank you.

 

Try to place the PNGs in RGB documents. 

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Adobe Community Professional ,
Apr 11, 2020 Apr 11, 2020

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Where did you get those png files? iPhone?

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New Here ,
May 14, 2020 May 14, 2020

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Happening to me as well. I took a screenshot with my iphone and then airdropped to my mac to bring into illustrator. 

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LEGEND ,
May 14, 2020 May 14, 2020

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Check in Photoshop wether it's (it should) an 8 bit image.

 

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Same thing is happening to me. Had to "screenshot the screenshot" to make it work.  

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Adobe Community Professional ,
May 14, 2020 May 14, 2020

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Hello, Did you found a solution for this? I'm having the same issue. (Ilustrator 2020)

 

Screen Shot 2020-07-26 at 21.15.50.png

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Adobe Community Professional ,
Jul 27, 2020 Jul 27, 2020

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Change them to 8 bits/channel (Image > Mode) in Photoshop and you can vote for support for iPhone png's here:

https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/37137061-pn...

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New Here ,
Jul 27, 2020 Jul 27, 2020

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Issue is still there. Apparently Illustrator can't handle 16bit color PNGs, which is what iPhone screenshots are and what I was trying to upload. 🤦🏼‍:female_sign: (And apparently you can't post a female facepalming emoji either, only male...) But if you import the image to Photoshop and change it to 8bit then save and reupload to Illustrator like Ton_Frederiks said, it works. 

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Community Beginner ,
May 28, 2021 May 28, 2021

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You should have 8 Bits/Channel before place an image.

 

Still, Illustrator doesn't fix this matter.

 

A better way, changing a bit before place the image to 8 Bits/Channel

 

Got to Image > Mode > 8 Bits/Channel

 

Screen Shot 2021-05-28 at 6.45.17 PM.png

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