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Illustrator 2020 keeps crashing on macOS Catalina

New Here ,
Feb 12, 2020

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My illustrator crashes straight away once I open it. I have tried reinstalling it and nothing changes.

 

{Renamed By MOD}

My issue was finally solved: Turning off Automatic Graphic Switching in Catalina system preferences/energy eliminated Illustrator crashing AND the Mac form restarting... Phew.

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Illustrator 2020 keeps crashing on macOS Catalina

New Here ,
Feb 12, 2020

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My illustrator crashes straight away once I open it. I have tried reinstalling it and nothing changes.

 

{Renamed By MOD}

My issue was finally solved: Turning off Automatic Graphic Switching in Catalina system preferences/energy eliminated Illustrator crashing AND the Mac form restarting... Phew.

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Feb 12, 2020 0
Adobe Community Professional ,
Feb 12, 2020

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Is it already version 24.0.3?

Which system?

Did you reset preferences?

Any third party plugins?

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Feb 12, 2020 0
New Here ,
Feb 12, 2020

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MacOS Catalina.

 

Yes, I did reset the preferences when I reinstall it.

 

No third party plugins. 

 

Best Regards

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Feb 12, 2020 0
Adobe Community Professional ,
Feb 12, 2020

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Does Illustrator have full disk access?

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Feb 12, 2020 0
New Here ,
Feb 12, 2020

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I have given Illustartor a full disk access but still crashing down. No problem to open with other Adobe apps!

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Feb 12, 2020 0
Adobe Employee ,
Feb 12, 2020

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Hi there,

 

Sorry to hear about the trouble. Please check if Illustrator has full disk access, as asked by Monika. Along with that you can also try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html)  and check how it works there. And if that doesn't help either, login to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

 

Regards

Rishabh

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Feb 12, 2020 0
New Here ,
Feb 14, 2020

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Hi Rishabh,

 

I have tired everything you say and non of them works.

 

Please see the attached picture that shows Illustrator has full dis access.

 

Best Regards

 

Screenshot 2020-02-14 at 19.06.09.png

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Feb 14, 2020 0
Community Beginner ,
Feb 14, 2020

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good luck getting it to not crash. I even had Adobe remote access my machine. No use, crashes ALL the time

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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You probably tried all this but I am mentioning it again (Since I crashed...a lot).

Cl;ean install. Trash preferences. Check memory. 

If this does not help yuo will need to contact our suppot team to check it!

 http://helpx.adobe.com/contact.html They can login to your system.

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Feb 14, 2020 0
Explorer ,
May 25, 2020

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My issue was finally solved: Turning off Automatic Graphic Switching in Catalina system preferences/energy eliminated Illustrator crashing AND the Mac form restarting... Phew.

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May 25, 2020 1
New Here ,
Jun 09, 2020

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This is clearly a problem AI is facing every time mac changes from discrete card to Intel. I used gfxcard and only allowed the discrete card to be active and things from really really bad went to smotth operation, no more lost work ......so far

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Jun 09, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0