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Illustrator 2020 not responding while opening files on Windows 10

New Here ,
Apr 16, 2020

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Hi,
Is anyone having the issue with illustrator not responding after you have opened the program
or an exisiting file? I've uninstalled current version and reinstalled as well as dropping down a version and I still face the same issue.

 

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Illustrator 2020 not responding while opening files on Windows 10

New Here ,
Apr 16, 2020

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Hi,
Is anyone having the issue with illustrator not responding after you have opened the program
or an exisiting file? I've uninstalled current version and reinstalled as well as dropping down a version and I still face the same issue.

 

{Renamed by MOD}

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Performance

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55

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Apr 16, 2020 0
Adobe Community Professional ,
Apr 17, 2020

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Which version exactly?

Is this a new install or an update?

Which system, which hardware?

When was the time you restarted the computer?

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Apr 17, 2020 0
New Here ,
Apr 19, 2020

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The latest version 24.1.2

I've updated, uninstalled /reinstalled with current and old version and I still get a not responding funtion when opened.

Im using PC with windows 10.

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Apr 19, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. While reinstalling applications, did you remove old Preferences folders? If not, please try following these steps and let us know how it goes:

-Close all Adobe applications.

-Go to Location C:\Users\user\AppData\Roaming\Adobe

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old

-Launch Illustrator from the Creative Cloud.

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Regards,

Srishti

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Apr 22, 2020 0