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Illustrator 2020 not responding

New Here ,
Nov 13, 2019

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White screen appears with 'Not Responding' message on top when i try to open illustrator cc 2020

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Illustrator 2020 not responding

New Here ,
Nov 13, 2019

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White screen appears with 'Not Responding' message on top when i try to open illustrator cc 2020

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Creative Cloud

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Nov 13, 2019 0
Adobe Community Professional ,
Nov 13, 2019

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Hi, we are sorry that you are having problems with Adobe Illustrator. Could you give us the technical specifications of your pc? Have you tried uninstalling the software with Creative Cloud Cleaner Tool and installing it again?

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Nov 13, 2019 0
New Here ,
Dec 19, 2019

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I'm having the exact same issue, and i've re installed it again, but to no avail.

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Dec 19, 2019 0
Adobe Community Professional ,
Dec 20, 2019

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Could you share the technical specifications of your computer?

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Dec 20, 2019 0
New Here ,
Jan 16, 2020

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See my two posts below. Thanks.

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Jan 16, 2020 0
New Here ,
Oct 06, 2020

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Illustrator says not responding and is refusing to open. It has been shutting down on its own for a few weeks now. I can open other Suite apps. and don't seem to have a problem with those.

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Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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Please create a new thread for your issue. It's not possible to discuss in here.

Tell us your system and hardware and what you already tried.

 

You might also contact Customer Care, so they can log into your system: https://helpx.adobe.com/contact.html

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Oct 06, 2020 0
New Here ,
Jan 12, 2020

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I'm having the same issue. Constant "Not responding" freezes, white screen, then 15-30 seconds later Illustrator is responsive again.

Running a Dell Precision 5540 i7 16gb ram Quadro T2000 

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Jan 12, 2020 0
New Here ,
Jan 16, 2020

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Having the same issue on my desktop. i5 24gb ram GTX1060. This is rather urgent as a majority of my work requires using illustrator. thanks.

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 18, 2020

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Hi, have you already tried to uninstall and install Adobe Illustrator again? Have you tried using it too Creative Cloud Cleaner Tool ?

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Jan 18, 2020 0