Illustrator 2020 not saving PDF compatible files even with "Create PDF compatible file" box checked!

Explorer ,
Nov 07, 2019

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Very frustrated with the new Illustrator. Not only is it having problems saving (unless I do a "Save As"), but I cannot create a PDF file from Illustrator, even with the "Create PDF compatible file" box checked before I save the AI document. What the heck is going on? A lot of lost time trying to figure this out and I'm getting very frustrated!

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Bug, Import and export, Performance

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1 Correct Answer

Adobe Employee , Apr 27, 2020
Srishti Bali Adobe Employee , Apr 27, 2020
Hi,   Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes.    Regards, Srishti

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Adobe Community Professional ,
Nov 07, 2019

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Which OS are you using?

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Explorer ,
Nov 07, 2019

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10.13.6

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Adobe Community Professional ,
Nov 07, 2019

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First  check to see if they added a setting in prefs >> file handling.

 

Have been working late hours so have not downloaded 2020 yet, but they may have finally changed the default, so Illustrator is faster and saves smaller files. Understandably not good if you need to drop in Indesign or After Effects.

 

With Illustrator quit, You should be able to edit your Illustrator prefs, in a text editor. The file on Mac is here. The folder is hidden so you need to in finder >> go >> hold down option to see library folder..  

 

/Users/YOURNAME/Library/Preferences/Adobe Illustrator 23 Settings/en_US/Adobe Illustrator Prefs

Screen Shot 2019-11-07 at 9.26.36 AM.png

and flop the 0 to a 1

 

 

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Explorer ,
Nov 07, 2019

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Just got off the phone with an Adobe tech. He took control of my screen and we ended up deleting all old preferences files from past versions of Illustrator.  Fixed the problem!  They should either let people know that when they download the new version or make a fix to this.  The tech downloaded some AI pref files and system reports to take back to their team.  Now to get back to work!

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Community Beginner ,
Nov 18, 2019

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Thank you. This worked for me. Make sure to quit Illustrator and start it again (and I actually had to do that twice for some reason).

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Explorer ,
Dec 04, 2019

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Good!  Glad to help!

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New Here ,
Dec 18, 2019

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Same! Tried this and worked 🙂

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New Here ,
Jan 02, 2020

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I had been struggling to save as well until I restarted the program. Thanks for the advice! Running smoothly now.

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New Here ,
Nov 14, 2019

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I experienced the same issue, but so far with one doc only - but then again, I only upgraded to 2020 in last week. I (fortunately) still have AI 2019 on my MBP, so I made a copy of the 'problem' doc and opened then saved as PDF in AI2019 without any problem.

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New Here ,
Dec 03, 2019

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I deleted the old preference files and started up Illustrator 2020. Everything works fine now. Thanks!

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Explorer ,
Dec 04, 2019

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You're welcome!

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New Here ,
Jan 02, 2020

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This has been annoying me since the "upgrade".  I had to go old school, using save as postscript and then using distiller! should have thought of deleting the old prefs sooner, all working fine again now! Thanks

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New Here ,
Jan 13, 2020

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How do i do this? I am facing the same issue!

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Adobe Community Professional ,
Jan 13, 2020

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Did you reset the preferences when updating the software?

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New Here ,
Jan 13, 2020

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How do I do that? I'm having the same problem.

 

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Explorer ,
Jan 13, 2020

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I called Adobe Tech and they took control of my computer and did everything!  I would suggest that.

 

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Community Beginner ,
Jan 17, 2020

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Thank you, Chuck! I've just deleted all the older pref files and now it's working again! 🙂

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Explorer ,
Jan 17, 2020

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You're welcome Jazzsims!  Glad that it helped you! 🙂

 

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New Here ,
Apr 20, 2020

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What preference files do you delete?

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New Here ,
Apr 14, 2020

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You can just go to Illustrator Preferences and click reset preferences in the new version and it will work.

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Community Beginner ,
Apr 17, 2020

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Hey there! Thank you for the Preferences reset share! It worked like a sharm ^_^

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New Here ,
Apr 17, 2020

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Thank you! Deleting the preferences files worked!

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New Here ,
Nov 22, 2019

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Out of the blue - Ive started receiving this message:

"This is an Adobe® Illustrator® File that was saved without PDF Content. To Place or open this le in other

applications, it should be re-saved from Adobe Illustrator with the "Create PDF Compatible File" option turned on. This option is in the Illustrator Native Format Options dialog box, which appears when saving an Adobe Illustrator le using the Save As command."

 

Turned off my wireless internet connection and it allowed me to export one file yesterday. Now this started again today. Wireless is still off. Very frustrating... please help.

 

{Renamed By MOD}

Illustrator 2020. Mac OS 10.14.6

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Adobe Employee ,
Nov 22, 2019

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Hi Paul,

 

Sorry to hear about the trouble you are facing with Illustrator while exporting PDF. Could you please try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

 

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