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Illustrator 2020 - Objects sticking to Select Tools and freezing the screen

New Here ,
Apr 13, 2020

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Hi,

 

Can someone please tell me which is the last version of Illustrator where objects do not stick to the Select/Direct Select Tool and then freeze the whole screen? I am using MacOS Catalina. I had the latest version and tried with the previous one, then rebooting and resetting preferences. None of it worked. 😞

 

Thank you!

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Illustrator 2020 - Objects sticking to Select Tools and freezing the screen

New Here ,
Apr 13, 2020

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Hi,

 

Can someone please tell me which is the last version of Illustrator where objects do not stick to the Select/Direct Select Tool and then freeze the whole screen? I am using MacOS Catalina. I had the latest version and tried with the previous one, then rebooting and resetting preferences. None of it worked. 😞

 

Thank you!

TOPICS
Draw and design, Tools

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524

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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Do you have some third party plug-in installed? If so, try uninstalling it.

Also, to know if it's a system or a user problem, try creating a new user and check if you get the same problem after login with this new user.

Marlon Ceballos.

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Apr 13, 2020 0
New Here ,
Apr 13, 2020

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Hi Marlon, 

 

Thank you.

No luck.

I do not have any 3rd party plug-ins.

 

 

Regards

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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Are you having any other operational difficulties since updating to Catalina? Are you working on a network or is this a personal computer? If the problems are more widespread and you are on a network then contact your network administrator and confirm that the network has been updated to work with Catalina.

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Apr 13, 2020 0
New Here ,
Apr 13, 2020

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Hi Bill, 

 

It is a personal computer and I use it only for design.

I have not noticed any other operational difficulties after the last update a few days ago.

 

Thank you

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Apr 13, 2020 0
Community Beginner ,
May 28, 2020

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I just updated Illustrator, Bridge, InDesign and Photoshop on my personal Mac, using Mojave 10.14.6. I am having the same problem in Illustrator. When I use the direct selection tool, the whirling beachball of death appears while the computer stalls. It catches up and then does the same thing when I do anything with the direct selection tool.

I restored the Adobe Illustrator folder from yesterday (it said 24.1) and I still had the same problem.

I uninstalled (keeping my preferences) and reinstalled 24.0.

The direct selection tool works on files/images that are simple.

Complex figures that I worked on yesterday still cause the same problem. It is impossible to work on a complex illustration when the direct selection tool causes a hang between every selection, nudge or movement.

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May 28, 2020 0