Illustrator 2020 on OS Mac Big Sur - stuck initializing

New Here ,
Nov 26, 2020 Nov 26, 2020

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Hello!

 

I just updatedmy OS to Big Sur on my MacBook Pro and Adobe Illustrator just keeps getting stuck on the initializing screen (screenshot attached.)

 

Tried uninstalling and reinstalling, and now it ran the initializing screen for 3 minutes before quitting altogether. Now I click on the icon and nothing happens!

 

Really annoyed with the updates. As of now, Photoshop and Premier Pro load just fine but Illustrator refuses to work. Help!

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New Here ,
Nov 26, 2020 Nov 26, 2020

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I meant *Illustrator 2021

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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Please contact Customer Care. They can login toyour system to check it out.

Most probably some old driver, settings file or stuff causes the issue.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about your experience. Please try following troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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