Copy link to clipboard
Copied
Hi -
I installed Illustrator 2020 24.0 on my Mac (running Catalina 10.15.1). Every time I close a document, Illustrator will save, close and then quit the application. Why is it doing this? I'm working on multiple docs, I don't want Illustrator to quit each time I close.
{Renamed By MOD}
Copy link to clipboard
Copied
Hi there,
Sorry to hear about the trouble you are facing with Illustrator while saving the files. I would request if you can share a few more details like:
Regards
Rishabh
Copy link to clipboard
Copied
Hi Rishabh -
1. No, the issue keeps repeating across a range of documents that I've been working on for a few weeks.
2. I'm saving directly to my HD (I'm not on a network)
3. This started happening this morning after I upgraded Illustrator to 2020. Nothing else has been installed recently, and I didn't have this issue (with the same documents) before upgrading.
Andy
Copy link to clipboard
Copied
Andy could you please try resetting the preferences for Illustrator and see if that works, please follow the steps below:
Let us know if this works or if you need any further help.
Copy link to clipboard
Copied
Hi there -
Thank you for the advice. I followed the steps above, but unfortunately the problem persists.
Copy link to clipboard
Copied
One more thing, I've noticed...
If I hit save and then close, Illustrator stays open (as it should).
It's only when I close the document without saving, Illustrator will prompt me to save, it will then save and immediately quit.
Copy link to clipboard
Copied
Andy, Are you closing the document using red light button on app frame? If Yes, please see my reply below for workaround.
Copy link to clipboard
Copied
I am (it's a habit of mine) - I'll try the workaround, going forward. Many thanks.
Copy link to clipboard
Copied
Unfortunately, this did not work for me.
It only seems to have reset all of my settings in Illustrator, now opening as if it were freshly installed.
Thanks anyway
Copy link to clipboard
Copied
#metoo
Quits after saving, never happened since latest 2020 update.
Really annoying!
Copy link to clipboard
Copied
Same thing here, AS SOON as installed version 2020 Ilustrator quits when Saving and Close while saving. If I save and wait until save is completely done than it does not quit.
Really ? you cant not know this problem ?
Copy link to clipboard
Copied
I am having the exact same issue... its insanity!
Copy link to clipboard
Copied
Hi Christopher,
Sorry about this. Does it help if you turn off 'Background Save' from the preferences as suggested above?
Regards!
Copy link to clipboard
Copied
Hi there,
Thanks for sharing the details. Does it give any error/ crash report after quiting? If yes, please share the crash report by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html (Please submit the crash report with the email address with which you are logged in on this community, this will help us find the crash log and help you further).
Also, please check and confirm if you notice the similar behavior in Safe mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html)?
All this information will help us investigating this issue and help you accordingly.
Regards,
Srishti
Copy link to clipboard
Copied
I have the same issue. I'm on a Mac in 10.15.1 using AI2020. When I click the red light button (which is typically used to close a file) it will quit Illustrator after getting prompted to save. If I save first before closing the file the application doesn't quit. I have saved to the local and external HDs and the problem is the same.
Copy link to clipboard
Copied
Hi There,
Thanks for providing the detailed steps. We are able to reproduce this issue at our end and will look into this. As a workaround you can try closing the document using shortcut or close using cross button on document Tab.
Thanks
Anish Kumar
Copy link to clipboard
Copied
It's january 2020 now and why is this issue still not fixed?
Quiting after saving is reaaaaaally annoying!
Copy link to clipboard
Copied
I'm wondering the same thing. I waited 3 months to upgrade to avoid bugs! It's killing my production.
Copy link to clipboard
Copied
Same problem on 10.14.6 with 24.0. You have to wait until the document is saved before you can close it without the program quitting. The document Tab shows the status of saving.
Copy link to clipboard
Copied
I have also experienced the same issue but it is infrequent.
OS 10.14.6
Illustrator 2020
Althought I experience it when using keyboad shrtcuts to save and close, but not all the time.
It appears to happen for frequently when I cmd-s and then cmd-w while the file is saving.
If there are more than one files open, it doesn't happen.
Illustrator give now warning - it closes down as soon as the file has closed.
There are no crash reports.
It's not a deal breaker but it is annoying to have to keep reopening the program.
Cheer
Rich
Copy link to clipboard
Copied
same here! latest illustrator, latest osx catalina... 😞 can i please have my beloved brand called apple back??? new bugs every day!! 😞
Copy link to clipboard
Copied
Hi Ralph,
Thanks for reaching out and highlighting this. Currently we are investigating this issue. Till the time is fixed, go to Preferences (CMD+K) > File Handling & Clipboard and uncheck "Save in Background" and let us know how it goes.
I would also suggest if you can upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39278980-automatic-quit...) and share your feedback in the comments. This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.
Regards,
Srishti
Copy link to clipboard
Copied
Same here on Mojave.
It quits after closing an .ai doc.
Copy link to clipboard
Copied
Hi there,
Sorry to hear about the trouble. This is a known issue and it has already been notified to the product team. For more information please refer to the UserVoice Page shared above.
Regards
Rishabh
Copy link to clipboard
Copied
Yes - same problem here - wastes a lot of time over the course of a day!