Illustrator 2020 requires the preferences folder permission to be Read-Write on macOS High Sierra

[pamg1200229]

Installed Illustrator 2020 but am unable to open application. Keep getting the message: To work correctly, Adobe Illustrator requires the Preferences folder permission to be 'Read-Write'. The current permission setting is incorrectly set to 'Read-Only'.

I have read and followed the instructions recommended to solve this issue, but no matter what I do I keep getting this message and am unable to open Illustrator. I am on a MAC, High Sierra. Please, any help would be appreciated. Thank you.

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Thanks for reaching out. To fix these issue, you may follo the steps provided on https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

If you have already tried this, then use the Apple support article https://support.apple.com/en-us/HT203538 to change the permissions for the user.

Let us know how it goes.

Regards,

Ashutosh

[AmySlayter]

I've tried the above solution and it has not fixed my issue.  Cna you please advise?

Thanks

amy

[Monika Gause]

Exactly what is your issue? The same as in the original post?

Exactly which folder's preferences did you repair?