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Illustrator 2020 run 100% CPU usage with no file opened.

New Here ,
Sep 14, 2020

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Illustrator 2020 run 100% CPU usage with no file opened. I just started the program and it immediately slow down my PC. Help!

 

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Illustrator 2020 run 100% CPU usage with no file opened.

New Here ,
Sep 14, 2020

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imtiendat_0-1600145592507.png

Illustrator 2020 run 100% CPU usage with no file opened. I just started the program and it immediately slow down my PC. Help!

 

TOPICS
Bug, Performance

Views

347

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Sep 14, 2020 0
Adobe Employee ,
Sep 15, 2020

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Hi there,

 

Sorry to hear about your experience. Please make sure you have Adobe Illustrator & Windows updated to the latest version.

You may also try resetting preferences once. Please follow instructions below to do that:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps.

 

Regards,

Ashutosh

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